Resolve the repetitive majority of inquiries end to end, on every channel, with full customer context, and escalate the rest to a fully briefed human.
Most support volume is the same handful of questions, asked everywhere at once. Three reasons Tier-1 support stays expensive:
60-80% of tickets are the same questions: order status, password resets, account changes.
The same question arrives on chat, email, WhatsApp, and social, each handled separately.
Agents answer blind, without the order, the account, or the customer's history in front of them.
Context-aware Tier-1 automation: resolve the repetitive majority end to end, then escalate the rest to a human who opens the ticket already briefed.
A chatbot deflects. Ephanti resolves and executes: it loads full customer context, completes the action in your systems of record, and only escalates when judgement is needed.
Yes. Zendesk, Intercom, Freshdesk, and more, with two-way write-back so tickets stay in sync.
On negative sentiment, topic complexity, high customer value, compliance keywords, or an explicit request for a person, always with a full brief attached.
70+ languages, detected automatically from the inbound message.
Book a demo and we will walk through Support Automation on your real channels and help desk.