"Every customer conversation should end in something finished, not disappear into a tool that only shows you the last message."
AI customer engagement platform
Growth shouldn't feel like
Growth shouldn't feel like
falling behind.
Ephanti adds the hands. Not another tool.
AI agents work alongside your people. They answer customers on WhatsApp, web and email. They update the order, the booking, the record. Your team steps in where it counts. Your systems stay where they are.
Live across every account
Acting right now
WhatsApp
Order rerouted to the new address. Shopify updated.
Web
Size exchange approved and reshipped. No return trip.
WhatsApp
Abandoned cart recovered. No discount used.
Email
Refund issued within policy. Order record synced.
WhatsApp
Back-in-stock alert sent to the shopper who asked.
Voice
Delivery delay flagged and a replacement dispatched.
Every action writes back automatically
Logged in plain language and synced to your CRM, ERP or PMS the moment it happens.
The demo isn't the problem
Most AI answers the question. Then it can't finish the job.
Where it breaks
- The demo dazzles. Then the agent quotes a policy you retired last year.
- It can't find the order, because it lives in an ERP it was never wired into.
- It escalates the angry customer to a human who starts from scratch.
The chat was never the problem. The agent just doesn't know how your business actually resolves things, and can't act in the systems where the work lives.
How Ephanti is built
- Reads and writes your systems of record as it acts: order, CRM, ERP, PMS.
- Follows how your business resolves things, not a generic script.
- Finishes the job in-conversation, and hands to a human with full context when it should.
Not a reply. A result. The work gets done in the systems where it counts, then recorded.
Where Ephanti sits
Between the systems you run and the customers you serve.
Your systems of record stay the source of truth. Ephanti is the engagement surface on top, where every conversation becomes finished work, on every channel.
Your customers & teams
WhatsAppVoiceWebEmailSMS · RCSChatGPTClaude
New: reach Ephanti agents right inside ChatGPT and Claude. Customers and teams engage from the AI assistants they already use.
conversations in · finished work out
Ephanti
AI-native engagement surface
Marketing
Reach & campaigns
Sales
Leads & opportunities
Orders
Buy & fulfil
Support
Inbox & resolution
One live thread
WhatsApp to email to voice, still one conversation, nothing repeated
One engagement record
every action updates the customer's profile automatically. No re-keying
Always-on agents
watch, act and alert: when asked, and on their own, day and night
reads & writes, in real time
Your systems of record
CRMCommerceERPPMS
Run Salesforce, HubSpot, Shopify and more? Ephanti runs on them. Have none yet? Ephanti holds the record itself, so you start day one.
Agent, not assistant
A bot escalates. An assistant suggests. An agent acts.
A bot routes the hard part to a human. An assistant drafts a reply and waits for one. An agent reads the systems of record, decides the next step, and does it. No queue for your customer, no checklist for your rep.
No menu. No form. No "let me connect you." The customer states what they need, and leaves with it handled.
One engine, two sides
The same intelligence your customers talk to, behind every employee who handles one.
Ephanti puts an agent on every customer conversation. And turns the same engine inward for the people who run the business.
For your customers
Agents that finish the job in-channel.
A "where's my order," a size exchange, an abandoned cart: completed in the same conversation, on WhatsApp, voice, web or email. No queue, no handoff, no ticket unless a person is genuinely needed.
Completes the request in the same conversation it started
Carries the full history across every channel
Pauses for a human exactly when it should
For your teams
The same engine, turned inward.
Your people work in one operator desk with the intelligence wrapped around them, surfacing the right information at the right moment, guiding the work as it happens, and acting on demand when asked.
Surfaces context and next-best-action on the work in front of them
Answers, drafts, retrieves and creates on demand
Runs the routine on its own, so the desk clears itself
It doesn't wait to be asked.
Beyond answering when someone reaches out, Ephanti watches for the moment that matters (a cart left behind, a shipment stuck, an item back in stock) and acts on it before anyone has to.
Prebuilt, and built for more
Prebuilt for tech, hospitality, retail and nonprofits. Configurable to almost any domain in days.
Same platform, same agents, tuned to the stages that matter for your industry, and built for the work every business shares: what gets marketed, sold and supported.
01Generate demandReach shoppers on WhatsApp, SMS and email, and get a reply, not a bounce.
02Help customers buyProduct questions answered and carts completed in the same chat.
03Deliver what they boughtOrder status and delivery updates sent before they have to ask.
04Resolve service requestsReturns and exchanges closed without opening a queue.
05Grow repeat businessRestocks, drops and loyalty nudges sent to the right shopper.
Works with: Shopify · WooCommerce · BigCommerce · NetSuite
01Generate demandDirect-booking campaigns that reach guests before a listing site does.
02Progress group & event salesMulti-room and event enquiries answered while they're still live, not after the window closes.
03Help guests bookRoom questions answered and bookings confirmed in one thread.
04Deliver what was promisedIn-stay requests and pre-arrival upgrades handled without the front desk.
05Resolve service requestsHousekeeping, dining and transport requests handled at the hour guests ask.
06Grow repeat businessPost-stay offers that win the next booking away from the OTA.
Works with: Opera · Cloudbeds · Mews · Guesty
01Generate demandInbound qualified the moment it lands, with context attached.
02Progress sales opportunitiesEvery open deal gets an owner, a next step and a written record. Not a memory.
03Help customers buyTrial questions answered against what the account actually did in-product.
04Deliver what was promisedOnboarding tracked and blockers chased until the account reaches first value.
05Resolve service requestsCommon support questions closed without a ticket queue.
06Grow repeat businessRenewal and expansion signals surfaced before they're missed.
Works with: Salesforce · HubSpot · Slack
01Generate demandCampaigns that reach lapsed and prospective donors before they're gone.
02Help donors giveQuestions answered and donations completed without leaving the conversation.
03Deliver what was promisedReceipts and acknowledgements turned around fast enough to matter.
04Resolve service requestsConstituent and programme enquiries handled without pulling staff off the mission.
05Grow repeat businessRecurring-gift upgrades and volunteer-to-donor conversion.
Works with: Salesforce NPSP · Bloomerang · VolunteerHub
Prebuilt agents get you live fastest. Your domain isn't on the list? Tell us the job → the same platform configures to it in days, not quarters. A professional-services firm's client engagement is in configuration right now. Not a rebuild each time; the machinery is the same, only the work changes.
No CRM yet? Start with Ephanti alone.
You get everything to engage customers from day one: capture and organize contacts, run campaigns, take and track orders, and handle every conversation in one place. Add Salesforce or HubSpot later and Ephanti runs on it instead.
The other side of the desk
Here is how the same engine works internally for your team
Marketing, sales and support don't hand off between tools. One thread, one record. The agent surfaces, drafts and acts alongside the person.
01Capture the leadEvery inbound conversation lands in one inbox, qualified and scored as it arrives. No lead lost between channels.
02Progress the opportunityThe agent assembles what was said, drafts the next step, and moves the deal across stages. The rep decides, the record keeps itself.
03Run the campaignSegment, send and follow up from where the customer record and the conversation already live. Not a separate campaign tool.
04Work the inboxA full support hub, queued by topic and expertise, with the agent as co-pilot and experts pulled onto the ticket in hand.
05Close the loopResolution, outcome and next action written back automatically, so the next conversation starts where the last one ended.
Contacts, campaigns, opportunities and orders: the engagement record, held in one place. Named as capabilities, because engagement needs them, whether or not a CRM sits behind.
Inside the operator desk · always on
Where the routine runs itself. A person decides what matters.
This is the desk your team works in. Around the clock, agents clear the routine and surface what needs a person, so the desk is never behind. The work that needs judgment waits, in priority order, for a human to approve.
42
actions completed
3
need approval
$3,140
recovered revenue
Handled overnightWorking while you were closed
42 order-status questions answered.Zero tickets created.
9 abandoned carts recovered on WhatsApp.$3,140 back, no discount used.
7 size exchanges resolved and reshipped.No return trip needed.
23 back-in-stock shoppers alerted.6 have already reordered.
Waiting on your approvalHighest-impact first
High impact · approval needed
Refund of $340. Over the auto-approval limit.
ApproveReview context
Approval needed
Goodwill discount for a repeat customer who received a damaged item.
ApproveReview context
Approval needed
Reply drafted for a wholesale bulk-order enquiry.
ApproveReview context
Example activity, shown for illustration. Not a real customer account.
Every action an agent takes is logged, attributable, and reviewable, so nothing happens that you can't trace back.
See it work
Watch a real workflow handle itself. Pick your industry.
Scroll sideways or tap a tab. Each one is a full conversation, start to finish.
Shopper asks about a delayed order · WhatsApp
123456
"Where's my order? It's been 4 days."
Ephanti pulls the shipment from the carrier feed
"It's out for delivery today by 6pm. Here's the live tracking link."
Order tagged · no ticket created
"Perfect, thanks!"
Outcome logged · resolved in 12 seconds · zero staff time
One of thousands of order-status conversations Ephanti resolves like this every day.
Guest requests a late checkout · WhatsApp
123456
"Can we push checkout to 2pm tomorrow? Room 412."
Ephanti checks room 412 availability in the PMS
"2pm works. No other guest is booked in after you. I've updated it, no charge."
Front desk and housekeeping notified automatically
"Perfect, thank you!"
Outcome logged · resolved in 41 seconds · zero staff time
One of thousands of conversations Ephanti resolves like this every day.
Account nearing renewal · Email → CRM
123456
Ephanti notices usage dropped 30% this quarter
Renewal is 18 days out. Flagged to the account owner
Drafted a check-in email referencing their Q3 goals, waiting for rep approval.
Rep approves and sends in one click
"Thanks for reaching out! Can we also add 10 seats?"
Expansion opportunity created · owner notified · logged in CRM
Renewal risk caught before it became churn, with a rep still in the loop.
Donor gives $250 · Web → Email
123456
"Just made a donation on your site!"
Ephanti confirms the gift with the payment processor
"Thank you! Your tax receipt is attached, and here's the impact your gift funds."
Receipt sent · CRM record updated
"This made my day, thank you."
Outcome logged · resolved in 8 seconds · zero staff time
Every gift acknowledged fast enough to matter. No staff time spent.
Scroll or swipe for more industries
Runs on what you have
Keep your systems of record. Consolidate the point tools in front of them.
Your source of truth doesn't move. Ephanti runs on it, and absorbs the fragmented engagement layer that piles up between it and your customers.
Runs on
CRMShopifySalesforceHubSpotNetSuiteOpera PMSStripe40+ more
Replaces
Helpdesk & chat toolEmail & SMS campaign toolWhatsApp business toolLive-chat widgetStandalone inbox
Connects to
Anything else you run. Prebuilt integrations for common systems, plus open standards like MCP and custom connectors to reach any internal or industry-specific tool. New connections in days, not release cycles.
A few of 40+ published integrations. Availability varies by deployment.
Proof
Outcomes that show up across every domain.
What the work looks like when agents finish it, measured where each business feels it most.
68%of abandoned carts recoveredRetail
3minaverage lead response, down from hoursHospitality
80%of questions resolved without a humanTech
4×faster gift receipting and follow-upNonprofit
daysto go live, not quartersEvery domain
Illustrative figures, being finalized with named accounts. Full stories below.
HospitalityHow a luxury resort cut lead response time from 48 hours to 3 minutesRead the story →
RetailHow a fashion retailer quietly transformed its storefront, and its salesRead the story →
TechFrom 8 marketing tools to 1 platform: an early-stage tech company unifies its journeyRead the story →
NonprofitAI-powered constituent services: a case study in nonprofit efficiencyRead the story →
See it on your use case
Describe the work. Watch Ephanti run it.
No rip-and-replace. Most teams are live in weeks, running old and new side by side until they're ready to cut over.
Have a specific workflow in mind?
Describe it in plain language. We'll show you how Ephanti runs it.
How teams move over
A phased migration, not a cutover weekend.
1
Connect your systems. CRM, help desk and channels linked in your first week. Data flows in, nothing gets ripped out yet.
2
Run in parallel. Ephanti handles a slice of volume (one channel or one queue) while your current tools keep running everything else.
3
Expand at your pace. Widen scope as confidence builds, then retire the tools you no longer need.
From the founder's desk
Why we built Ephanti this way.
Notes on what we're shipping, what we're seeing in the market, and what we believe. Straight from the people building Ephanti.
Built for accountability
Agents that act have to be answerable. Every action is logged, attributable and reviewable, so you can always see what happened, and why.
SOC 2 Type I
GDPR
Bring your ugliest workflow
Don't take our word for it. Name the job nobody wants to do.
Pick the request your team dreads most: the one that eats an afternoon and still ends in a follow-up. We'll show you Ephanti finishing it, in your systems, on the channel your customers actually use.