Home/Industries/Hospitality
Hospitality Solution

Make every stay exceptional.

AI agents that handle guest inquiries automatically, drive direct bookings, and orchestrate upsells across the full guest journey. Pre-tuned for Opera, Cloudbeds, Mews, and Guesty. 70+ languages, 24/7. Most hotels are live within 30 days.

Book a demo for my propertyCalculate my ROI →
guest desk · MEVA GUESTS In-stay · 86 Arriving · 24 Pre-stay · 53 Upsell · 11 Reviews · 7 Win-back · 40 412 Room 412 · WhatsApp · 2:04am Extra towels and a late checkout, please. → MEVA: towels dispatched · 1pm checkout set DG Direct guest · booking Rate quoted · booked at full margin RG Returning guest Suite upsell accepted · pre-arrival MEVA GUEST STATE · ROOM 412 → PMS profile + preferences loaded → Resolved end to end, any hour → Logged · housekeeping notified
Proven in production
70%

A resort group auto-resolved 70% of guest messages, 24/7.

For Revenue
Drive direct bookings

Convert OTA traffic and DMs into direct, full-margin bookings.

For Guest Experience
Resolve requests 24/7

Answer guest messages any hour, in 70+ languages, with staff escalation.

For IT
Connect your PMS fast

Pre-built integrations for Opera, Cloudbeds, Mews, and Guesty.

Pre-tuned Across the full guest lifecycle

Ephanti runs the entire guest journey end to end, and the team behind it.

1
Discovery & demand
Acquire · Marketing
⌄

Win new demand, and bring past guests back.

  • AI room & package recommendations
  • Segment-based offers
  • Social & review-channel engagement
  • Seasonal campaigns
  • Past-guest reactivation
  • Direct-booking capture
2
Booking & pre-arrival
Convert & Sell · Sales
⌄

Book the stay and grow revenue per guest.

  • Conversational direct booking
  • Reservation handling
  • Dynamic packaging
  • Pre-arrival upsell: room, F&B, spa
  • Corporate & event inquiries
3
The in-stay experience
Support · Customer Service
⌄

Serve the guest before, during, and after the stay.

  • Full messaging concierge
  • F&B, spa, transport, local recs
  • Room upgrade & late checkout
  • Service requests & escalation
  • Review responses
4
Post-stay & return
Retain & Expand · Customer Success
⌄

Turn one stay into the next.

  • Feedback & review requests
  • Return-stay invitations
  • Segment-based re-engagement
  • Loyalty recognition
  • Cross-property recognition
Also included · Also included · Automate Internal Operations · HR + IT

It runs back-of-house, too.

The guest journey above is front-of-house. The same Ephanti platform also automates back-of-house, so the system that delights guests also supports your team and keeps the property running.

Slack, Teams & Google Chat alertsHR onboardingIT supportHousekeeping workflowsPMS syncSmart routing
Explore In Your Environment

Industry problems

What we hear from every team like yours.

⚠
The front desk is overwhelmed

Guests message at 2am, your night manager picks up at 7am. By then they've booked elsewhere.

•
OTA commissions eat your margins

15–25% of revenue routed through Booking.com, Expedia, and others, without those agents engaging guests directly, you stay dependent.

•
Upsells leave revenue on the table

Late checkout, room upgrades, spa bookings, F&B reservations. They happen if your team has time to ask. They usually don't.

•
Guest data lives in PMS silos

Opera, Cloudbeds, your CRM, your email tool. None share what your guest already told you.

Where MEVA changes the game

MEVA is the AI agent engine inside Ephanti. Here is where it goes to work.

What MEVA already knows before the guest messages back

When a guest contacts your hotel, the In-Stay Concierge Agent has already assembled their PMS reservation, full stay history, loyalty tier, last review score, preferred language, and open service requests, from every connected system, in real time. That is the 360° guest profile a CDP was meant to deliver. Ephanti delivers it as one real-time profile, not a separate data infrastructure project.

How it actually works

Real scenarios in your industry. Real systems. Real outcomes.

Reservation & Upsell

A 2am request, resolved automatically

A guest messages the front desk at 2am asking for late checkout and a spa booking. The Reservation & Revenue Agent confirms availability in Opera PMS, books the spa, charges the room, and confirms the upgrade, automatically. That is AI-native guest engagement: resolved end to end, any hour.

Reservation and upsell, guest message leads to Opera PMS booking
In-Stay Concierge

A delayed room, turned into a recovery

A guest's room isn't ready at check-in. The In-Stay Concierge Agent texts an apology, offers complimentary lounge access, books a restaurant table for the wait, and updates the front desk when the room is clean: proactively, in real time.

In-Stay Concierge Agent, room recovery flow to upgrade offer
Past-Guest Reactivation

A guest from last year, returning at full ADR

A guest who stayed for a wedding last October hasn't returned. The Reservation & Revenue Agent identifies the anniversary, sends a personalised offer in their preferred language, and books the return stay through your direct channel, bypassing OTA commissions. Ephanti keeps a 360° profile for every past guest and segments on stay history, ADR, and occasion, so the anniversary offer fires automatically, not manually.

Past-guest reactivation, re-engagement leads to direct booking

Bundled agents

Specialised agents, one platform, together they run the whole Hospitality lifecycle. Ephanti ships with them pre-wired into your stack.

Hospitality
Reservation & Revenue Agent

Handles guest inquiries, books reservations, drives direct bookings (bypassing OTA commissions), and orchestrates upgrades, F&B, spa, and ancillary upsells, driving ADR and total revenue per guest.

Hospitality
In-Stay Concierge Agent

Anticipates guest needs during the stay: F&B, housekeeping, spa, transport, local recommendations, and resolves without front-desk handoff. Available 24/7 in 70+ languages.

Hospitality
Guest Support Agent

Resolves Tier-1 guest inquiries across SMS, WhatsApp, email, voice, and social with full guest history, loyalty status, and live PMS access. Handles review responses on TripAdvisor and Booking.com.

Browse all agents →

Works with your existing stack

Pre-built, AI-driven integrations.

Slack
Microsoft Teams
Google Chat
Opera PMS
Cloudbeds
Mews
Guesty
SiteMinder
RoomRaccoon
ALICE
TripAdvisor
Booking.com

What hotels typically retire

Most hospitality teams consolidate 4–6 point tools within 60 days of going live on Ephanti.

Revinate
Whistle
Kipsu
HiJiffy
ReviewPro
Medallia
Mailchimp
Constant Contact

Ephanti integrates with your PMS: Opera, Cloudbeds, Mews, Guesty. It replaces the fragmented guest messaging and marketing layer on top.

Calculate your ROI

How much would Ephanti save you in tool consolidation, deflection, and conversion lift?

Run the Hospitality ROI calculator →

Outcomes our hotel partners see

24/7
Guest coverage
70+
Languages supported
8+
Channels unified
30 days
Typical deployment
The shift to direct bookings
Before
OTA-dependent

15 to 25% of revenue lost to commissions, and the guest relationship owned by the OTA.

→
With Ephanti
Direct, at full margin

Guests booked direct before they reach an OTA, the commission recovered, and the relationship yours.

How Ephanti compares to HiJiffy

See the head-to-head: AI architecture, integration depth, deployment time, pricing transparency.

vs HiJiffy · See all comparisons →

The Hospitality Playbook

The full strategy guide: 5 plays, implementation timeline, common pitfalls. Free download.

Download the Hospitality Playbook →

Frequently Asked Questions

Common questions about Ephanti for Hospitality

Does Ephanti integrate with Opera PMS?

Yes, Ephanti can integrate with Opera including reservation lookups, charge posting, upgrade availability, and folio updates.

How does Ephanti compare to HiJiffy?

HiJiffy is a hospitality chatbot focused on booking inquiries. Ephanti is broader: full guest journey, reservations, upsells, stay-time service, post-stay engagement, and past-guest reactivation.

Can it handle multilingual guest communications?

Yes, 70+ languages with native fluency. The agent detects the guest's language from the inbound message and responds in kind.

What channels does the Hospitality Solution cover?

SMS, WhatsApp, email, web chat, voice, Instagram DM, Facebook Messenger, plus review-site responses (TripAdvisor, Booking.com).

Does Ephanti handle voice calls?

Yes. Ephanti answers inbound and after-hours front-desk calls with a natural voice agent: it handles reservations, common requests, and upsells, and hands off to a human with full guest context when a call needs one.

Will this replace my front-desk team?

No. It augments them. Tier-1 inquiries are automated; the front desk focuses on high-value, complex, in-person experiences.

Ready to see Ephanti in your stack?

Most Hospitality teams go from contract to live within 30 days. Book a demo with your real systems.

Book a demoWatch it work →