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Hospitality Solution

Make every stay exceptional.

AI agents that handle guest inquiries automatically, drive direct bookings, and orchestrate upsells across the full guest journey. Pre-tuned for Opera, Cloudbeds, Mews, and Guesty. 70+ languages, 24/7. Most hotels are live within 30 days.

Book a demo for my propertyCalculate my ROI →
guest desk · MEVA GUESTS In-stay · 86 Arriving · 24 Pre-stay · 53 Upsell · 11 Reviews · 7 Win-back · 40 412 Room 412 · WhatsApp · 2:04am Extra towels and a late checkout, please. → MEVA: towels dispatched · 1pm checkout set DG Direct guest · booking Rate quoted · booked at full margin RG Returning guest Suite upsell accepted · pre-arrival MEVA GUEST STATE · ROOM 412 → PMS profile + preferences loaded → Resolved end to end, any hour → Logged · housekeeping notified

Start where it hurts most

Begin with one use case. Grow across the guest journey.

You do not have to replace everything at once. Switch on a single use case, then expand to either side of the journey on the same customer record.

You pay for what you use. You are billed on the interactions you handle, with unlimited users and no per-seat fees.

Proven in production
70%

A resort group auto-resolved 70% of guest messages, 24/7.

For Revenue
Drive direct bookings

Convert OTA traffic and DMs into direct, full-margin bookings.

For Guest Experience
Resolve requests 24/7

Answer guest messages any hour, in 70+ languages, with staff escalation.

For IT
Connect your PMS fast

Pre-built integrations for Opera, Cloudbeds, Mews, and Guesty.

Pre-tuned Across the full guest lifecycle

Ephanti runs across the entire guest journey. Start with the use case that hurts most, then expand to either side.

1
Discovery & demand
Acquire · Marketing
⌄

Win new demand, and bring past guests back.

  • AI room & package recommendations
  • Segment-based offers
  • Social & review-channel engagement
  • Seasonal campaigns
  • Past-guest reactivation
  • Direct-booking capture
2
Booking & pre-arrival
Convert & Sell · Sales
⌄

Book the stay and grow revenue per guest.

  • Conversational direct booking
  • Reservation handling
  • Dynamic packaging
  • Pre-arrival upsell: room, F&B, spa
  • Corporate & event inquiries
3
The in-stay experience
Support · Customer Service
⌄

Serve the guest before, during, and after the stay.

  • Full messaging concierge
  • F&B, spa, transport, local recs
  • Room upgrade & late checkout
  • Service requests & escalation
  • Review responses
4
Post-stay & return
Retain & Expand · Customer Success
⌄

Turn one stay into the next.

  • Feedback & review requests
  • Return-stay invitations
  • Segment-based re-engagement
  • Loyalty recognition
  • Cross-property recognition
Also included · Automate Internal Operations · HR + IT

It runs back-of-house, too.

The guest journey above is front-of-house. The same Ephanti platform also automates back-of-house, so the system that delights guests also supports your team and keeps the property running.

Slack, Teams & Google Chat alertsHR onboardingIT supportHousekeeping workflowsPMS syncSmart routing
Explore In Your Environment

Industry problems

What we hear from every team like yours.

⚠
The front desk is overwhelmed

Guests message at 2am, your night manager picks up at 7am. By then they've booked elsewhere.

•
OTA commissions eat your margins

15–25% of revenue routed through Booking.com, Expedia, and others, without those agents engaging guests directly, you stay dependent.

•
Upsells leave revenue on the table

Late checkout, room upgrades, spa bookings, F&B reservations. They happen if your team has time to ask. They usually don't.

•
Guest data lives in PMS silos

Opera, Cloudbeds, your CRM, your email tool. None share what your guest already told you.

Where MEVA changes the game

MEVA is the AI agent engine inside Ephanti. Here is where it goes to work.

What MEVA already knows before the guest messages back

When a guest contacts your hotel, the In-Stay Concierge Agent has already assembled their PMS reservation, full stay history, loyalty tier, last review score, preferred language, and open service requests, from every connected system, in real time. That is the 360° guest profile a CDP was meant to deliver. Ephanti delivers it as one real-time profile, not a separate data infrastructure project.

How it actually works

Real scenarios in your industry. Real systems. Real outcomes.

Reservation & Upsell

A 2am request, resolved automatically

A guest messages the front desk at 2am asking for late checkout and a spa booking. The Reservation & Revenue Agent confirms availability in Opera PMS, books the spa, charges the room, and confirms the upgrade, automatically. That is one platform running the whole guest journey: resolved start to finish, any hour.

Reservation and upsell, guest message leads to Opera PMS booking
In-Stay Concierge

A delayed room, turned into a recovery

A guest's room isn't ready at check-in. The In-Stay Concierge Agent texts an apology, offers complimentary lounge access, books a restaurant table for the wait, and updates the front desk when the room is clean: proactively, in real time.

In-Stay Concierge Agent, room recovery flow to upgrade offer
Past-Guest Reactivation

A guest from last year, returning at full ADR

A guest who stayed for a wedding last October hasn't returned. The Reservation & Revenue Agent identifies the anniversary, sends a personalised offer in their preferred language, and books the return stay through your direct channel, bypassing OTA commissions. Ephanti keeps a 360° profile for every past guest and segments on stay history, ADR, and occasion, so the anniversary offer fires automatically, not manually.

Past-guest reactivation, re-engagement leads to direct booking

Bundled agents

Specialised agents, one platform, together they run the whole Hospitality lifecycle. Ephanti ships with them pre-wired into your stack.

Hospitality
Reservation & Revenue Agent

Handles guest inquiries, books reservations, drives direct bookings (bypassing OTA commissions), and orchestrates upgrades, F&B, spa, and ancillary upsells, driving ADR and total revenue per guest.

Hospitality
In-Stay Concierge Agent

Anticipates guest needs during the stay: F&B, housekeeping, spa, transport, local recommendations, and resolves without front-desk handoff. Available 24/7 in 70+ languages.

Hospitality
Guest Support Agent

Resolves Tier-1 guest inquiries across SMS, WhatsApp, email, voice, and social with full guest history, loyalty status, and live PMS access. Handles review responses on TripAdvisor and Booking.com.

Browse all agents →

Works with your existing stack

Pre-built, AI-driven integrations.

Slack
Microsoft Teams
Google Chat
Opera PMS
Cloudbeds
Mews
Guesty
SiteMinder
RoomRaccoon
ALICE
TripAdvisor
Booking.com

What hotels typically retire

Most hospitality teams consolidate 4–6 point tools within 60 days of going live on Ephanti.

Revinate
Whistle
Kipsu
HiJiffy
ReviewPro
Medallia
Mailchimp
Constant Contact

Ephanti integrates with your PMS: Opera, Cloudbeds, Mews, Guesty. It replaces the fragmented guest messaging and marketing layer on top.

Calculate your ROI

How much would Ephanti save you in tool consolidation, deflection, and conversion lift?

Run the Hospitality ROI calculator →

Outcomes our hotel partners see

24/7
Guest coverage
70+
Languages supported
8+
Channels unified
30 days
Typical deployment
The shift to direct bookings
Before
OTA-dependent

15 to 25% of revenue lost to commissions, and the guest relationship owned by the OTA.

→
With Ephanti
Direct, at full margin

Guests booked direct before they reach an OTA, the commission recovered, and the relationship yours.

How Ephanti compares to HiJiffy

See the head-to-head: AI architecture, integration depth, deployment time, pricing transparency.

vs HiJiffy · See all comparisons →

The Hospitality Playbook

The full strategy guide: 5 plays, implementation timeline, common pitfalls. Free download.

Download the Hospitality Playbook →

Frequently Asked Questions

Common questions about Ephanti for Hospitality

Does Ephanti integrate with Opera PMS?

Yes. Ephanti integrates with supported hospitality systems, including Opera PMS, helping hotels streamline guest engagement, reservation workflows, and operational processes. As an Agentic Customer Engagement platform, Ephanti enables AI agents to deliver faster, more personalised interactions while working with your existing hospitality technology.

How does Ephanti compare to HiJiffy?

Ephanti goes beyond traditional hotel messaging solutions by combining Customer Intelligence, AI agents, and automation in a single platform. Hotels looking for a HiJiffy alternative for hotels can unify guest engagement, reservations, and operational workflows while giving teams a complete view of every guest interaction.

Can it handle multilingual guest communications?

Yes. Ephanti's AI agents can engage with guests in multiple languages, helping hotels communicate effectively before arrival, during their stay, and after checkout. This enables faster responses while delivering consistent guest engagement across international audiences.

What channels does the Hospitality Solution cover?

Ephanti supports guest engagement across WhatsApp, web chat, email, SMS, voice, and other supported digital channels. Every interaction is connected to a unified customer record, enabling AI agents to provide contextual assistance throughout the guest journey.

Does Ephanti handle voice calls?

Yes. Ephanti supports voice alongside digital communication channels, allowing hotels to automate routine guest interactions while ensuring more complex requests can be seamlessly escalated to hotel staff when required.

Will this replace my front-desk team?

No. Ephanti is designed to empower your front-desk team, not replace it. AI agents automate repetitive guest enquiries and routine tasks, allowing hotel staff to focus on delivering personalised hospitality and high-value guest interactions.

Can an AI concierge for hotels improve guest engagement?

Yes. Ephanti's AI Concierge helps hotels respond instantly to guest enquiries, share property information, assist with reservations, and recommend relevant hotel services. By providing 24/7 support, hotels can deliver faster, more personalised guest engagement while reducing operational workload.

Can Ephanti automate hotel reservations and guest enquiries?

Yes. Ephanti helps automate reservation enquiries, booking assistance, availability checks, and common guest questions through AI-powered conversations. This enables hotels to respond more quickly while improving operational efficiency and guest satisfaction.

Can Ephanti support WhatsApp guest messaging for hotels?

Yes. Ephanti enables hotels to engage guests through WhatsApp for reservation enquiries, booking confirmations, check-in updates, service requests, and post-stay communication. AI agents ensure timely, contextual conversations while keeping every interaction connected to a unified customer record.

Can AI help hotels increase upsell opportunities?

Yes. Ephanti uses customer intelligence to identify opportunities for personalised recommendations based on guest preferences and booking context. Hotels can promote relevant upgrades and services at the right time, helping increase ancillary revenue while improving guest engagement.

Is Ephanti suitable for independent hotels and hotel groups?

Yes. Ephanti is designed for hospitality businesses of all sizes, from boutique hotels to large hotel groups. Its AI agents and customer intelligence capabilities help teams deliver consistent guest engagement while scaling operations across properties.

The Hospitality Solution

The whole guest journey, in three tiers.

Prefer the ready path? The pre-built Hospitality Solution ships pre-tuned and priced for hospitality, in three tiers that scale with your number of properties, not your team size.

Included in every tier: the full pre-tuned agent set · unlimited users · MEVA engine · SOC 2 + GDPR · multilingual · human-in-the-loop

Essentials

Bundle
  • Best fora single property
  • Integrationsup to 3
  • Channelsweb, email, WhatsApp
Most popular

Pro

Bundle
  • Best fora few properties
  • Integrationsup to 6
  • Channelsplus Instagram and Messenger

Enterprise

Bundle
  • Best fora portfolio or chain
  • Integrationsgenerous or custom
  • Channelsall standard channels

Move up anytime as you grow, with no re-implementation and no migration. Prices are tailored to your scale and shared on a short call.

Get a quoteSee how pricing works →

Ready to see Ephanti in your stack?

Most Hospitality teams go from contract to live within 30 days. Book a demo with your real systems.

Book a demoWatch it work →