AI for E-Commerce | Shopify, WooCommerce & BigCommerce Automation

Proven in production

<2 min

A home-goods retailer cut first-response time to under 2 minutes across channels.

For Growth

Recover revenue

Win back abandoned carts and turn social DMs into one-tap checkouts.

For CX

Cut ticket load

Automate Tier-1 support across every channel, with escalation when it matters.

For Tech

Deploy fast

Pre-built, AI-driven integrations for Shopify, WooCommerce, and BigCommerce.

Pre-tuned Across the full customer lifecycle

Ephanti runs the entire customer journey end to end, and the team behind it.

Discover & browse

Acquire · Marketing

⌄

Bring new shoppers in, and bring lapsed buyers back.

Conversational product discovery
AI catalog search
Social engagement & commerce
Abandoned-cart sequences
Restock alerts
Multi-channel campaigns

Cart & checkout

Convert & Sell · Sales

⌄

Turn intent into checkout, and rescue carts that stall.

In-chat cart & checkout
Conversion nudges
Abandoned-cart recovery
Segmented recommendations
Real-time inventory check

Post-purchase support

Support · Customer Service

⌄

Resolve every post-purchase question, end to end.

Order tracking
Returns & exchanges in-chat
Refunds & return labels
FAQ automation
Escalation + CSAT / NPS

Loyalty & repeat

Retain & Expand · Customer Success

⌄

Bring buyers back and lift lifetime value.

Win-back sequences
Post-purchase follow-ups
Repeat-purchase outreach
Loyalty engagement
Review & UGC requests

Also included · Also included · Automate Internal Operations · HR + IT

It automates internal ops: Slack/Teams alerts, HR onboarding, IT support, and workflow automation.

The journey above faces your customers. The same Ephanti platform also automates the operations behind it. One platform serves the people you sell to and the team that serves them.

Slack, Teams & Google Chat alertsHR onboardingIT supportWorkflow automationSmart routingIntegration sync

Industry problems

What we hear from every team like yours.

⚠

Cart abandonment often reaches 60–70%

Email recovers only 1–2%, and most revenue walks away.

•

Support tools double your spend

Gorgias, Intercom, a chatbot, an email tool, each with their own bill. Most ticket volume is repetitive.

•

DMs are a black hole

Instagram, WhatsApp, TikTok, sales happen there but they're invisible to your support stack.

Where MEVA changes the game

MEVA is the AI agent engine inside Ephanti. Here is where it goes to work.

Recover abandoned carts conversationally, not just via a one-off email blast
Guide shoppers through product discovery and sizing in real time, on the channel they're on
Resolve order-status, returns, and shipping questions automatically with full Shopify context
Run conversational commerce on Instagram, WhatsApp, and TikTok, not just on the storefront
Replace 5–8 point tools with one platform

What MEVA already knows before it says hello

When the Cart Recovery Agent contacts a shopper, it has already assembled their Shopify cart contents, full order history, loyalty tier, last support ticket, and preferred channel, from every connected system, in real time. That is a real-time, 360° view of every customer, delivered without a slow CDP project or a separate data team.

How it actually works

Real scenarios in your industry. Real systems. Real outcomes.

Cart Recovery

A $180 cart, recovered on WhatsApp in 8 minutes

A shopper on Shopify abandons a $180 cart. The Cart Recovery Agent sends a WhatsApp message with a personalised discount, answers a sizing question, and books the sale. The order syncs to your back-office. No human agent involved.

Cart Recovery Agent, WhatsApp conversation leads to Shopify order sync

Conversational Shopping

Instagram DM, converted to checkout

A shopper DMs your Instagram asking about a red sneaker in size 9. The Conversational Shopping Agent confirms in-stock, sends a size guide, and shares a one-tap checkout link. Conversion happens inside Instagram, payment lands in Shopify.

Conversational Shopping Agent, Instagram DM to one-tap checkout

Returns & Refunds

Tier-1 returns, handled end-to-end

A customer emails asking to return a duplicate order. The Order Support Agent looks up the order in Shopify, verifies eligibility, issues the refund through your payment processor, generates a return label, and logs the ticket: automatically, with no agent needed.

Returns and Refunds automation, email to refund and return label

Bundled agents

Specialised agents, one platform, together they run the whole E-Commerce lifecycle. Ephanti ships with them pre-wired into your stack.

E-Commerce

Cart Recovery Agent

Wins back abandoned carts across SMS, WhatsApp, and email with personalised offers.

E-Commerce

Conversational Shopping Agent

Guides discovery, sizing, and checkout on the channel shoppers are already on, including Instagram and TikTok.

E-Commerce

Order Support Agent

Resolves Tier-1 inquiries (status, returns, refunds, shipping) across every channel with full Shopify context.

E-Commerce

Product Availability Agent

Sends back-in-stock alerts and low-stock nudges tied to your Shopify catalog, across SMS, WhatsApp, and email.

Browse all agents →

Works with your existing stack

Pre-built, AI-driven integrations.

Slack

Microsoft Teams

Google Chat

Shopify

Shopify Plus

WooCommerce

BigCommerce

SAP

NetSuite

Stripe

PayPal

ShipStation

ShipBob

FedEx

UPS

Aftership

Avalara

What teams typically retire

Typical customers consolidate 4–6 point tools within 60 days (e.g., Gorgias, Klaviyo, Recharge).

Gorgias

Intercom + Fin

Zendesk

Tidio

Klaviyo

Attentive

Postscript

Mailchimp

Yotpo

Loox

Recharge

Sprout Social

Ephanti integrates with your systems of record: Shopify, your payment stack, your warehouse. It replaces the fragmented support and outreach tools on top. Consolidation figures are based on typical customer deployments.

Calculate your ROI

How much would Ephanti save you in tool consolidation, deflection, and conversion lift?

Run the E-Commerce ROI calculator →

Outcomes our customers see

24/7

Automated resolution

70+

Languages supported

Channels unified

30 days

Typical deployment

How Ephanti compares to Gorgias

See the head-to-head: AI architecture, integration depth, deployment time, pricing transparency.

vs Gorgias · vs Intercom · See all comparisons →

The E-Commerce Playbook

The full strategy guide: 5 plays, implementation timeline, common pitfalls. Free download.

Download the E-Commerce Playbook →

Frequently Asked Questions

Common questions about Ephanti for E-Commerce

Does Ephanti work with Shopify Plus?

Yes: Ephanti integrates with Shopify and Shopify Plus including B2B wholesale flows, multi-store setups, and Shopify Markets.

How does Ephanti compare to Gorgias?

Gorgias is a help-desk-led product, strong on ticketing. Ephanti is a conversational commerce platform. It doesn't just resolve tickets, it drives sales via cart recovery, conversational shopping, and post-purchase engagement.

Can I migrate from Gorgias or Zendesk?

Yes. We've built a guided migration path that imports your macros, tags, and customer history. Most migrations complete in 2–3 weeks; the full platform is live within 30 days.

What channels does the E-Commerce Solution cover?

SMS, WhatsApp, email, web chat, voice, Instagram DM, Facebook Messenger, and TikTok DM.

How does pricing work for E-Commerce?

The E-Commerce Solution has Starter, Pro, and Enterprise tiers. Pricing detail is shared during the demo. We price by AOV and conversation volume, not seats.

Can Ephanti replace Recharge, Yotpo, and Loox?

Yes. Ephanti handles subscription management (Recharge), post-purchase reviews and loyalty (Yotpo, Loox), and referrals natively, across SMS, WhatsApp, email, and social DMs. Typical teams remove 3–5 add-ons within 60 days of going live.

Make every conversation a sale.

Pre-tuned Across the full customer lifecycle

It automates internal ops: Slack/Teams alerts, HR onboarding, IT support, and workflow automation.

Industry problems

Where MEVA changes the game

How it actually works

A $180 cart, recovered on WhatsApp in 8 minutes

Instagram DM, converted to checkout

Tier-1 returns, handled end-to-end

Bundled agents

Works with your existing stack

What teams typically retire

Calculate your ROI

Outcomes our customers see

How Ephanti compares to Gorgias

The E-Commerce Playbook

Frequently Asked Questions

Ready to see Ephanti in your stack?