Side-by-side: AI architecture, integration depth, deployment time, omnichannel coverage, and pricing transparency. Updated for 2026.
Choose Ephanti if you want pre-tuned Industry Solutions with agentic execution (not just ticket deflection), multi-agent orchestration across the full customer journey (acquire → convert → support → retain), and 30-day go-live with consolidation of 5–8 point tools.
Choose Gorgias if your priority is a strong help-desk-led product for support teams, you already operate a separate marketing automation stack, and you don't need conversational commerce or trial-to-paid use cases.
Seven criteria. Updated quarterly.
| Criterion | Gorgias | Ephanti |
|---|---|---|
| Category | Help desk / support automation | AI customer engagement platform |
| AI architecture | Retrieval-augmented chatbot | Reasoning-first, multi-agent (MEVA) |
| Use cases covered | Support tickets, basic order lookup, FAQ deflection | Cart recovery, conversational shopping, support, returns, retention, upsell |
| Channel coverage | Email, chat, SMS, WhatsApp, social | 30+ channels with unified inbox |
| Integration depth | Shopify (deep), 30+ apps | Shopify, WooCommerce, BigCommerce, Klaviyo, Recharge |
| Tools replaced | 1–3 (help desk + bot + email) | 5–8 (chat, email, SMS, bot, help desk, KB, journey) |
| Deployment time | 7–30 days (support only) | 30–60 days |
| Pricing model | Tiered by ticket volume | Tiered by Industry Solution |
| Human-in-the-loop controls | Standard help-desk controls | Built in by design |
| Compliance | SOC 2 Type II, GDPR, SSO | SOC 2 Type I, GDPR, SSO via SAML/LDAP |
Multi-Core-Solution coverage (Marketing + Sales + Service + Success in one platform). Conversational commerce. Multi-agent execution. 30-day go-live with consolidation.
Mature Shopify ecosystem. Strong help-desk usability. Larger published ecosystem of integrations focused on e-commerce service.
Common questions about switching from Gorgias to Ephanti
Yes, most customers run side-by-side for 2–4 weeks during migration. Ephanti reads from Gorgias's API during transition; tickets flow into Ephanti's unified inbox while Gorgias continues to operate.
Most Gorgias → Ephanti migrations complete in 2–3 weeks. Full Industry Solution is live in 30 days.
The Ephanti agent workspace is built to be familiar to Gorgias users: same workflow paradigm, plus the additional Solutions. Most agents are productive in 2–3 days.
Then Gorgias may be the better fit. Ephanti's value is the full Industry Solution.
Book a demo with your real Shopify data and we'll show you the side-by-side.