Not a chatbot. Not a scripted decision tree. MEVA is an agentic AI that handles the full customer lifecycle on WhatsApp — qualifying leads, closing sales, resolving support, booking appointments, and retaining customers — across every industry, 24/7, in 70+ languages.
Guest — 2:04am
MEVA — 2:04am (2 sec)
Real-time MEVA conversation — Hospitality scenario · 2:04am
Every WhatsApp chatbot reads a message and suggests a response. MEVA reads a message, understands intent in natural language, pulls live data from your connected systems, takes action, updates your CRM, and closes the loop — without a human touching anything.
MEVA doesn't cover one department. It covers the entire journey — from the first message to the fifth repeat purchase — without handing off to a different system.
Pre-tuned for your vertical. No prompt engineering. No integration scaffolding. Each industry solution ships wired to your systems from day one.
Meta Business Agent handles FAQs for small businesses. Intercom Fin handles SaaS support. Visito handles hotel chat. MEVA handles the full customer lifecycle — across every industry, every channel, in one platform.
| Criterion | Ephanti MEVA | Meta Business Agent | Intercom Fin | Visito | Wati / WATI |
|---|---|---|---|---|---|
| AI architectureAgentic reasoning vs scripted | ✓ Reasoning-first multi-agent (MEVA)Understands intent, takes action | Basic AI — intent matchingFAQ-level responses, no CRM actions | Fin AI — retrieval-basedArticle lookup + support flows | LLM + PMS lookupHospitality-specific only | Flow-based automationRule-builder, not agentic AI |
| WhatsApp coverageNative vs bolted-on | ✓ Native — official WhatsApp Business API | ✓ Meta-native | ⚠ Integration add-on+$0.99/resolution fee on top | ✓ Native (hospitality only) | ✓ Native (messaging-first) |
| Full lifecycle coverageAcquire → Convert → Support → Retain | ✓ All four stages | ✗ Support / FAQ only | ⚠ Support + limited sales | ⚠ Hospitality guest journey only | ✗ Messaging automation only |
| Industry coverageVertical pre-tuning | ✓ E-Commerce, Hospitality, B2B SaaS, Nonprofits | Any (generic)No vertical pre-tuning | SaaS / tech primaryLimited hospitality / retail | Hotels onlyPMS-focused | E-commerce + genericShopify primary |
| CRM write-backDoes it update your systems? | ✓ Bi-directional Salesforce / HubSpot / PMSAuto lead creation, enrichment, task gen | ✗ No CRM write-back | ⚠ Intercom-native onlySalesforce requires custom workflow | ⚠ PMS sync onlyOpera, Cloudbeds, Mews | ⚠ Shopify sync only |
| Multi-channel beyond WhatsAppSMS, email, social, voice | ✓ 30+ channels, unified inbox | Messenger + Instagram onlyNo SMS / voice | Email + in-app + WhatsAppNo voice | WhatsApp + Instagram + webNo SMS / voice | WhatsApp + SMSNo voice / social |
| Pricing model | ✓ Tiered by Industry SolutionPredictable — no per-resolution fees | Free (beta) → paid tiersPer-message or subscription | $0.99 per resolution+ seat fees — costs compound fast | Subscription per propertyHospitality-only | Per-message + plan feesMarkup on Meta's own rates |
| Deployment time | ✓ 30 days — Industry Solution ships pre-tuned | Minutes (basic setup)No integration depth | Days–weeks (setup required)Deep config for full capability | Days (hotel-specific)PMS connection required | Days–weeksFlow-building required |
| Compliance | ✓ SOC 2 Type I · GDPR · SSO / SAML · E2E encryption | Meta compliance frameworkGDPR via Meta | SOC 2 Type II · GDPRNo HIPAA | GDPRLighter compliance stack | GDPR + WhatsApp policyLimited enterprise compliance |
The key distinction: Meta Business Agent, Intercom Fin, Visito, and Wati each solve one part of the problem. Meta handles FAQs. Intercom handles SaaS support. Visito handles hotel chat. Wati handles WhatsApp broadcasting. MEVA handles the full customer lifecycle — sales, support, retention, and internal ops — across all four industries, in one platform, without the integration tax of stitching four tools together.
Connected to your stack
MEVA reads from and writes back to the systems you already run. No rip-and-replace. WhatsApp becomes the engagement layer on top.
Enterprise-grade compliance
Built for procurement from day one. WhatsApp Business API via official Meta BSP. Every conversation end-to-end encrypted.
Live customers — all four industries
Deployments live and running today. References available on request.
Common questions about MEVA on WhatsApp.
MEVA is an AI agent — not a chatbot. Chatbots match keywords to scripted responses and fail when buyers go off-script. MEVA reasons through natural language intent, pulls live data from your connected systems, executes actions (bookings, refunds, CRM updates), and closes the loop without human intervention. The distinction matters: a chatbot tells a customer their order shipped; MEVA proactively messages them when it detects a delay, offers a credit, and logs the resolution to your CRM.
No. Ephanti is an official Meta Business Solution Provider. We handle the WhatsApp Business API connection as part of onboarding — number registration, business verification, message template approval. You don't need a separate BSP relationship. If you already have an existing WhatsApp Business API number, we can work with it.
MEVA escalates when it determines a human is needed — complex complaints, sensitive situations, pricing negotiations that require judgment. When it escalates, the human rep inherits the full conversation history and context. MEVA never guesses silently or gives a wrong answer confidently: it flags uncertainty and hands off cleanly. Human-in-the-loop is always available and configurable per conversation type.
70+ languages natively — no translation APIs, no latency, no quality degradation. MEVA detects the customer's language from their message and responds in kind. This includes Arabic, Portuguese, Hindi, French, Spanish, Tagalog, Indonesian, Swahili, and 60+ more. Multilingual capability is particularly valuable for hospitality and nonprofit deployments where customers span multiple countries and language preferences.
30 days from contract to live for a full Industry Solution. The WhatsApp AI Agent ships pre-tuned for your vertical — no prompt engineering, no model selection, no integration scaffolding from scratch. We handle WhatsApp Business API setup, knowledge base ingestion, CRM/PMS connection, and testing. Most teams are in UAT by week 2 and live by week 4.
3.3 billion people use WhatsApp. 98% of messages get read. Your competitors are still sending emails that get opened 18% of the time. MEVA turns WhatsApp into your highest-performing engagement channel — for sales, support, and retention — without a separate tool for each job.
No chatbot scripting. MEVA understands natural language and handles conversations that go off-script without breaking.
No integration project. Pre-tuned for your industry and connected to your systems in 30 days.
No per-resolution surprise billing. Predictable tiered pricing — not $0.99 per AI conversation compounding at volume.
One platform across the lifecycle. Sales, support, and retention — not three tools stitched together with WhatsApp bolted on.
Book a demo
20-minute working session. We'll show MEVA running on WhatsApp with scenarios specific to your vertical and your stack.
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