Privacy Policy

1. Background

Ephanti Inc ("Ephanti" or "We/we" or "Our/our") provides software products and services for businesses to effectively engage stakeholder experience using mobile, web, online messaging solutions, and other modalities ("Services").

We are committed to protecting the information/data that you provide us and ensuring the privacy of the same as per the applicable laws governing data protection, privacy, and information security ("Data"). The terms Information and Data may be used interchangeably under this Policy.

2. Applicability

1. This privacy policy ("Policy") applies to Our customers and/or visitors. For the purposes of this Policy, the term: (a) "Customer" shall mean and include such person who avails the Services of Ephanti by consenting to this Policy and signing any such agreement that may be required by Ephanti, and (b) "Visitors" shall mean and include such person who visits the website of Ephanti without availing the Services.
2. This Policy also applies if you use Ephanti's products, applications, services, mobile application, or websites (collectively referred to as "Ephanti Services") directly or through an Ephanti customer.
3. The Policy also describes the manner in which Ephanti collects, processes, stores, shares, and purges the Data, and the choices you have with respect to us dealing with your Data.
4. The Policy shall not be construed as an agreement between you and Ephanti.

3. Consent for Use of Application

1. By registering to use Our Services and providing your consent as mentioned below, you acknowledge and consent to the collection and processing of the Information for the limited purposes as described in this Policy.
2. You hereby provide your express consent to collect, process, store, share, and purge the Information submitted by you.

4. Your Acceptance of Terms

In order to use Ephanti's Services, you must accept this Policy and our accompanying terms of service. If you do not agree to this Policy, please do not use this site and Our Services. Your continued use of the site following the posting of changes to this Policy will be deemed your acceptance of those changes.

5. Data Collection and Use of Information

In order to avail Services offered by Ephanti, it may be necessary for you to provide us Information that may be personally identifiable. "Information" includes:

• Name, gender, mobile/phone number, address, email address
• Date of birth, financial information (excluding bank details and card information)
• Health-related information, identity proof
• IP address, browser type, ISP details

The Information shall be used for providing our Services effectively, monitoring aggregated metrics, contacting you, delivering notifications, archival purposes, alerting you about updates, and cooperating with authorities as required by law.

6. Comprehensive PII

Personally Identifiable Information (PII) refers to any data that could potentially identify a specific individual. Ephanti collects and processes PII only to the extent necessary for the purposes outlined in this Policy. We apply strict security measures to protect PII, including encryption, access controls, and regular audits. Ephanti does not sell or rent your PII to third parties.

7. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us.

8. Data Sharing and Data Access

We shall not use your Information for any commercial purposes and transfer it to any third parties unless required to provide the Services, which would be only on a 'need-to-know basis' by executing Non-Disclosure Agreements before sharing any data, or to government agencies as required by law.

9. Data Transfer

Ephanti may from time to time expand or reduce the business, and this may involve the sale and/or transfer of control of all or part of Ephanti. The Information provided shall, where relevant, be transferred along with that part. Data may be transferred to or from different jurisdictions, and we will take steps to ensure that privacy is protected.

10. Data Subject Rights

As a data subject, you have the following rights:

• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to request data deletion, subject to legal obligations
• The right to restrict data processing
• The right to data portability
• The right to object to data processing

11. Role of the Data Protection Officer (DPO)

Ephanti has appointed a Data Protection Officer ("DPO") to oversee compliance with applicable data protection laws, including the GDPR. The DPO's responsibilities include:

• Monitoring Ephanti's adherence to this Privacy Policy and GDPR obligations
• Advising Ephanti and its employees on data protection responsibilities
• Acting as the primary point of contact for supervisory authorities
• Serving as a contact point for data subjects regarding the exercise of their rights
• Overseeing data breach management and reporting

12. Data Breach

In the event of a data breach, Ephanti will promptly investigate the incident, assess the impact, and notify affected individuals and relevant authorities as required by law. We have established procedures to detect, report, and respond to data breaches efficiently and effectively.

13. Public Data

Information that is available in the public domain shall not be governed by this Policy. Ephanti shall not be responsible in any manner whatsoever for any violation or misuse of such public information.

14. Data Retention and Storage

Ephanti shall retain your Information for a minimum of seven (7) years or for as long as needed for the purpose of collection. If we are not in a position to process the Information submitted by you, the same shall be deleted immediately unless required under law.

15. Data Purging

Ephanti has necessary policies, mechanisms, and tools to ensure all Information collected and stored is deleted as soon as the purpose described in this Policy is completed unless mandated by law to be maintained by Ephanti.

16. Your Rights

You can request to review, access, or correct your Information that you have provided us. You have the right to opt out of providing Information. You also have the right to withdraw your consent at any time for your Information.

17. Data Security

Ephanti shall endeavor to take reasonable measures to prevent unauthorized access to and improper use of your Personal Information and Sensitive Personal Information submitted to us by you.

18. Liability

Ephanti shall in no manner be liable for any violation of data if the data is in the public domain or is a result of illegal and unlawful misuse.

19. Data Protection Officer (DPO) Details

20. Modification and Change in Privacy Policy

Ephanti may change this Policy from time to time, at our sole discretion. We encourage our visitors and customers to frequently check this page for any changes. We will notify you of material changes in advance by email.

21. Contact Information

You can contact us about this Policy or use of our Services by writing to Ephanti at privacy-info@ephanti.com.

22. Cookies

We collect data through cookies. Ephanti uses cookies to help identify and track visitors including usage of website and access preferences. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for using the Services
• Performance Cookies: Collect anonymous information on how people use our Services
• Functional Cookies: Remember choices you make such as language and search parameters
• Targeting Cookies: Collect information about your browsing habits for relevant advertising
• Social Media Cookies: Allow you to share content on social media platforms

You can manage cookies through your browser settings:

• Chrome
• Firefox
• Safari
• Internet Explorer

23. Other Useful Links

You can learn more about cookies at www.allaboutcookies.org. For information about online behavioural advertising, visit www.youronlinechoices.com.

24. Link to Other Websites

This website may contain links to other websites. These links are meant for your convenience only. Please be aware that Ephanti is not responsible for the privacy practices of such other websites. This privacy statement applies solely to information collected by this website.