1. Background
Ephanti Inc (“Ephanti” or “We/we” or “Our/our”) provides software products and services for businesses to effectively engage stakeholder experience using mobile, web, online messaging solutions and other modalities (“Services”).

1.1 We are committed to protect the information / data that you provide us and ensure privacy of the same as per the applicable laws governing data protection, privacy and information security (“Data”). The terms Information and Data may used interchangeably under this Policy.

2. Applicability
2.1 This privacy policy (“Policy”) applies to Our customers and/or visitors. For the purposes of this Policy, the term, (a) “Customer” shall mean and include such person who avails the Services of Ephanti by consenting to this Policy and signing any such agreement that may be required by Ephanti, and (b) “Visitors” shall mean and include such person who visits website of Ephanti without availing the Services.

2.2 This Policy also applies if you use Ephanti’s products, applications, services, mobile application, or websites (collectively referred to as “Ephanti Services”) directly or through a Ephanti’s customer, Ephanti customer’s website, or Ephanti customer’s mobile application. This Policy also applies if you use Ephanti’s Services connected to 3rdparty services such as social media platforms, messaging solutions, or other 3rdparty hosted services and applications.

2.3 The Policy also describes the manner in which Ephanti collects, processes, stores, shares and purges the Data, and the choices you have with respect to us dealing with your Data.

2.4 The Policy shall not be construed as agreement between you and Ephanti.

3. Consent for use of Application
3.1 By registering to use Our Services and providing your consent as mentioned below, you acknowledge and consent to the collection, processing of the Information for the limited purposes as described in this Policy.

3.2 You hereby provide your express consent to collect, process, store, share and purge the Information submitted by you.

4. Your acceptance of terms
4.1 In order to use the Ephanti’s Services, you must accept this Policy and our accompanying terms of service. If you do not agree to this Policy, please do not use this site and Our Services. Your continued use of the site following the posting of changes to this Policy will be deemed your acceptance of those changes. Provision of personal data to us under this Policy is essential for us to be able to provide our services to you. Failure to provide correct and complete information to us could result in unintentional failure to provide complete and proper services to you.

5. Data Collection and use of Information
5.1 In order to avail Services offered by Ephanti, it may be necessary for you to provide us Information that may be personally identifiable to your customers. For the purpose of clarity, “Information” as used herein shall mean any data of the user, by which he / she / it, as a person can be identified, including without limitation, name, gender, mobile / phone number, address, email address, date of birth, financial information excluding any bank details and card information, health related information, any identity proof, IP (Internet Protocol) address, browser type, ISP (Internet Service Provider) details et cetera to which you have or are likely to have access by virtue of mutual agreement with your customers.

5.2 For payment of fees in furtherance to availing the Services the system will redirect you to websites of your Bank to complete your transaction. Ephanti shall not be responsible towards any failure in payment. We request you to contact your Bank for redressing any grievances that you may have in this regard.

5.3 We receive and maintain this information on your behalf in order to provide Our Services, and we do not use such information for any other purpose except as set out herein, or as directed by you, or as otherwise required or permitted by applicable law(s).

5.4 The Information that you share with us shall be entitled to privacy only to the extent applicable under law and kept strictly confidential. The Information along with all supporting documents submitted by you shall be used for the limited purpose of:

• providing our Services effectively;
• monitoring aggregated metrics such as total number of visitors and traffic;
• contacting you and respond to your questions or requests and to assist you in resolving the issue faster;
• delivering email notifications, One-Time Passwords, confirmations, technical notices, updates, security alerts, and support and administrative messages that you may request;
• archival or backup purpose(s);
• alerting you about updated information and such other new or updated services that may be offered by us;
• cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent required;

5.5 We assure you that we will do our best endeavor to ensure the privacy and security of your Information. However, we would not be responsible in any manner whatsoever for any violation or misuse of your Information by unauthorized persons despite having taken all the reasonable security standards and/or measures as prescribed under laws governing information security.

5.6 By accessing and using Ephanti Services, you accept, (a) the policies and practices described in this Policy and all other policies made available on the Website from time to time, and (b) acknowledge and consent to the collection, use and disclosure of personally identifiable information and for the limited purposes as described in this Policy.

6. Data Sharing and Data Access
6.1 We shall not use your Information for any commercial purposes and transfer it to, (a) any third parties unless it is required to do so in furtherance to providing the Services herein which would be only on ‘need to know basis’ by executing Non-Disclosure Agreements (‘NDAs’) before sharing any data and/or, (b) government agency unless we are required or entitled to do so pursuant to any legal requirement.

6.2 Every person who has or is provided with an access to such data, undergoes periodical training with regards data handling, data protection and is also informed and educated about all the consequences he/she may face in case of data violation.

7. Data Transfer
7.1 Ephanti may from time to time expand or reduce the business and this may involve the sale and or transfer of control of all or part of Ephanti.

7.2 The Information provided shall, where it is relevant to any part of the business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the information for the purposes for which it was originally given to us.

7.3 We may also disclose the information to a prospective purchaser of our business or any part of it. Data may be transferred to or from different jurisdictions and we will take steps to ensure that the privacy is protected.

8. Public Data
8.1 Information that is available in public domain shall not be governed by this Policy.

8.2 Ephanti shall not be responsible in any manner of whatsoever nature for any violation or misuse of such public information.

9. Data Retention and Storage
9.1 Ephanti shall retain your Information for a minimum of seven (7) years or for as long as needed for the purpose of collection. In the event, we are not in a position to process the Information submitted by you in furtherance to the Services, the same shall be deleted immediately, unless is required by us to do so under law and/or as may be required for any internal or external audit purposes.

9.2 Ephanti is committed to comply with applicable laws to ensure all measures for storing that data are maintained are taken thereby making the data so received ‘Safe and Secure’ as prescribed by law.

10. Data Purging
10.1 Ephanti has necessary policies, mechanism and tools in place to ensure all the Information that are collected and stored are deleted as soon as the purpose as described in this Policy is completed, unless it is mandated by law to be maintained by Ephanti. We shall also return the data as per your instructions.

10.2 Any data destroyed shall be disposed of in a manner that protects the privacy of the Information received by us from the user in an appropriate manner as per the industry standard practices and norms.

11. Your Rights
11.1 You can request to review, access, or correct your Information that you have provided us.

11.2 You have the right to opt out of providing Information. You also have the right to withdraw your consent at any point of time provided to us for your Information.

12. Data Security
12.1 Ephanti shall endeavor to take reasonable measures to prevent unauthorized access to and improper use of your Personal Information and Sensitive Personal Information submitted to us by you. It shall adopt all the suitable measures to diagnose any problems with its server and to administer the Ephanti Services including by blocking certain addresses that it feels are inappropriately using its Services. In the event of any breach or attempted breach by any third party, in compliance with the applicable information technology laws, it will try to rectify the problems as soon as possible.

12.2 We are committed to providing you safe and secure environment for ensuring that the Personal Information and Sensitive Personal Information is processed in line with the reasonable security standards prescribed under law. In view thereof, Ephanti shall be entitled to collect the following information:

• Anonymous data from every visitor of the Website to monitor traffic and fix bugs which includes (without limitation) information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, unique identifiers of the device through which the Ephanti Services are accessed, such as VPN, information of Wi-Fi connectivity and a timestamp for the request;
• Log file information is automatically reported by your browser each time the application is viewed. The server supporting the application logs may include information such as web request, Internet Protocol (IP) address, Analytical Code, Geo Stamp, browser type, browser language, referring/exit pages and Universal Resource Locators (URL), platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular page, the date and time of the request (“Log File Information”). Such Log File Information collected is not associated with any Personal Information and is only tagged to the unique identifier for a particular device.
  
  

13. Liability
13.1 Ephanti shall in no manner be liable for any violation of data, if the data,

• is in public domain; or
• is a result of any illegal and unlawful misuse; or
  
  

14. Modification and Change in Privacy Policy
14.1 Ephanti may change this Policy from time to time, at our sole discretion.

14.2 We encourage our visitors and customers to frequently check this page for any changes to this Policy. We will notify you of material changes in advance by email when you log in to the Sites and Services or both. You confirm your continued use of our Services after any change in this Privacy Policy, will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.

15. Contact Information
15.1 You can contact us about this Policy or use of our Services or for any grievance redressal by writing to Ephanti at privacy-info@ephanti.com and a response shall be provided from 24 (twenty-four) to 48 (forty-eight) during the business hours from the time of receipt.

16. Cookies
16.1 We collect data through cookies.

16.2 Ephanti uses cookies to help identify and track visitors including usage of website of Ephanti and website access preferences. You shall have the right to control cookies through your browser settings.

16.3 For the purposes of clarity, Cookies (or similar technologies) are pieces of information which include a unique reference code that a website transfers to your device to store and sometimes track information about you. Several cookies we use last only for the duration of your web session (session cookies) and expire when you close your browser. Other cookies are used, for example, to remember you when you return to Service(s) owned and operated by us Service(s) listed on Ephanti Service(s) page. and will last for longer (persistent cookies). Cookies cannot be used to run programs or deliver viruses to your computer. They are uniquely assigned to your device and are sent back to the originating website on each subsequent visit (if they last longer than a web session) or to another website that recognizes that cookie.

16.4 You are requested to note that certain information and/or data may be automatically collected through the standard operation of Ephanti or through the use of ‘cookies’.

16.5 These Cookies themselves do not personally identify you, but they do identify your computer. You can erase or block this information by changing the settings on your computer. If you do erase or block this information you may not be able to utilise some features of Ephanti.

16.6 You can choose to delete existing cookies, allow or block all cookies, and set preferences for certain websites.

16.7 We use the following categories of cookies on our Service(s):

• Category 1: Strictly Necessary Cookies: These cookies are essential to enable you to move around the Service(s) and use its features, such as accessing secure areas of the Service(s) or areas with paid-for content. Without these cookies, certain services cannot be provided. As cookies are essential for using the Service(s), these cookies cannot be turned off without severely affecting your use of the Service(s).
• Category 2: Performance Cookies: These cookies collect anonymous information on how people use our Service(s). For example, we use cookies to help us understand how customers arrive at our Service(s), browse or use our Service(s) and highlight areas where we can improve our Service(s) such as navigation, use of course materials. The data stored by these cookies never shows personal details from which your individual identity can be established.
• Category 3: Functional Cookies: These cookies remember choices you make such as the country you visit Service(s) from, language and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
• Category 4: Targeting cookies or advertising cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks.They remember the websites you visit and that information is shared with other parties such as advertisers.
• Category 5: Social Media Cookies: These cookies allow you to share what you have been doing on the Service(s) on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

16.8 How to view your cookie settings and change them? If you want to delete any cookies that are already on your device, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please refer to the useful links below for your browser:

Chrome: https://support.google.com/chrome/answer/95647

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/kb/ph21411

Opera: https://www.opera.com/help/tutorials/security/cookies/

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Service(s).

17. Other Useful Links
17.1 You can also learn more about cookies in general by visiting www.allaboutcookies.org which includes additional, useful information on cookies and how to block cookies using different types of browser.

17.2 For more general information about online behavioural (interest based) advertising and how it uses cookies, you may wish to visit www.youronlinechoices.com.

18. Link to Other Websites
18.1 This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ephanti is not responsible for the privacy practices of such other websites.

18.2 We urge you to be aware, when you leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

I hereby confirm that I have read and fully understand the ‘terms of usage’ of my Information. I hereby give my consent to you to the collect, process, store, share and purge the information in line with the ‘terms of use’ of the Privacy Policy. I also agree that the Website may disclose such of my Personal Information as may be set out above and in the Privacy Policy.