The reasoning-first multi-agent AI brain that powers every Ephanti Industry Solution. Architecture, capabilities, configuration, and FAQs.
MEVA is the agentic AI engine. It understands intent, evaluates options across multiple data sources, decides the next action, and takes it across your systems of record.
Where chatbots retrieve text, MEVA reasons. Where assistants suggest, MEVA acts. Where single-agent platforms deflect, MEVA orchestrates multi-agent collaboration on shared customer context.
Every Industry Solution at Ephanti runs on MEVA. The four Industry Solutions (E-Commerce, Hospitality, B2B SaaS, Nonprofits) ship with MEVA pre-tuned for that vertical's workflows, integrations, and outcomes.
Four-step reasoning loop. Per conversation. Per customer. Per agent.
Detect intent across channels. Resolve customer identity. Load full context from CRM/ERP/PMS.
Reason across data sources. Evaluate next-best-action against business logic and guardrails.
Execute the action: send response, update CRM, place order, book reservation, escalate to human.
Capture outcome. Refine model. Update playbooks. Curate knowledge base.
MEVA is the engine that powers every Solution and every Industry Solution.
Inside each Industry Solution, MEVA is pre-tuned for that vertical's workflows. Inside each Solution, MEVA coordinates the specialised agents that handle that domain of work.
MEVA reads from and writes to your systems of record. Direct, certified, two-way.
MEVA is included in every Industry Solution tier. Advanced configurations available in Pro and Enterprise.
| Capability | Starter | Pro | Enterprise |
|---|---|---|---|
| MEVA AI Engine | ✓ | ✓ | ✓ |
| Multi-agent orchestration | ✓ | ✓ | ✓ |
| Custom business logic | Limited | ✓ | ✓ |
| BYO LLM | , | , | ✓ |
| Private model deployment | , | , | ✓ |
| Data residency choice | US default | US / EU | US / EU / India |
Model-agnostic. Frontier reasoning models (GPT-4 class, Claude 3.5 class, Gemini Ultra class) for orchestration. Customer choice via configuration. Enterprise customers can BYO model.
Most agent responses complete in under 2 seconds. Multi-step workflows in 4–8 seconds. Real-time p95/p99 reporting in the dashboard.
70+ languages. The agent detects the customer's language from the inbound message and responds natively. Brand voice is preserved across languages.
Enterprise tier: yes. Configure against private or self-hosted models (Claude, GPT-4, Llama, Mistral).
Book a 60-minute architecture deep-dive with the engineering team.