Talk with your 

Donors, 

Recipients, 

Staff, 

Volunteers, 

Prospects...

  not at them

Experience Ephanti

Our Nonprofit Conversational Engagement solution builds relationships, increases engagement and financial impact and enriches lives.

Image of two mobile devices facing each other. From the screens you see two woman high fiving each other in the air through the phones with speech bubbles above each phone. The image communicates that the two are able to have a conversation without any barriers.

Securely Connect Constituents

Facilitate Two-Way Communication

Easily send messages back and forth in the preferred channel(s) to create ongoing and mutually beneficial relationships. Language barriers? No problem. Ephanti’s AI automatically translates messages making it possible to understand and respond in the native language. Concerned about sensitive content? Ephanti can be configured to ensure humans review messages prior to delivery when communicating with adolescents.

Manage Volunteers / Teams

Automate communications with your volunteers and teams as well as process applications, create schedules and send alerts to improve your team’s effectiveness and efficiency.

Build communities

Facilitate conversations between volunteers and team leads.  Exchange ideas between teams.
Experience Ephanti

Humanize the digital engagement

Omnichannel communication

Ephanti’s App-less requires no new app for the constituents. Build relationships and have conversations on existing channel(s): WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS, and more.

Multi-channel Fundraising Campaigns

Create and manage personalized and on-brand campaigns with unified landing pages, emails, SMS, social posts (TikTok, Instagram, Facebook) and chats. Through Ephanti’s Universal Inbox, communications can be monitored and responded to through any channel making it simple and efficient to manage.

Right time, Right Channel

Customize communications to provide relevant and just-in-time information when and where the constituent prefers, driving responses and positively influencing fundraising efforts.
Experience Ephanti
Two hands holding a cell phone face up with a picture of a globe superimposed over the top and multiple icons connected to the device including shopping card, tracking, email, chatting, liking, announcement icons. Image is meant to communicate that using Ephanti you can humanize the digital engagement.
A man sitting cross-legged working on a laptop with multiple icons circling overhead to communicate that using Ephanti you can gain valuable insight into your customer lifecycle so that you can be proactive in your communications and offers.

Deliver A 360° View Of The Constituent Lifecycle

Constituent management

Maintain constituent information, history and activity to easily create segmented lists, monitor engagement metrics and track donations.

Flexible payment gateway

Supports multiple payment options: Integrate with existing payment gateway(s) or choose from Ephanti’s options including Stripe and PayPal.

Integrations

Quickly connect Ephanti with existing CRM, BPM, social channels and payment providers to have a complete view of the donor.

Experience Ephanti

Ephanti Conversational Engagement Benefits

OmniChannel Communication

Our App-less app enables you to engage with customers on their channel(s) of choice: WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more. Nothing new to download for your customers.

Universal Inbox

Manage all interactions in one single view; from email, chat, social and community apps.

Multi-lingual Support

Communicate in the customers’ preferred languages, enabled by a powerful realtime AI translation engine.

Campaign Management

Personalize landing pages, emails, social posts and chats with information and offers based on the customer’s needs and interests. The next-generation extensible profile provides a detailed view of the customer journey.

Automated Workflows

Create triggered interactions based on data and customer activity.

Analytics

Access real-time customer insights on engagement KPIs. Customizable dashboards and metrics to help identify opportunities and minimize churn.

Payment Gateway Agnostic

Supports multiple payment options: Integrate with existing payment gateway(s) or choose from Ephanti’s options including Stripe and PayPal.

Integrations

Quickly connect Ephanti with existing CRM, BPM, social channels and payment providers to have a complete 360 degree view of the customer’s journey.

AI

Leverage the power of LLMs and generative AI to interpret how customers are engaging with you, create conversational flow, instantly translate discussions and much more. (inflow)

Universal Launchpad

Initiate all conversations from one single UI. Create templates, landing pages, emails, social posts and more.

Virtual Assistant

MEVA (My Ephanti Virtual Assistant) helps draft communications, tailor SEO, create templates, summarize communications, provide knowledge sources and much more.

Social Management

Monitor and respond to social media responses through one unified application.

Experience Ephanti