Talk with your Guests, Not At Them

Experience Ephanti

Our Hospitality Conversational Engagement solution creates a 5-Star Guest Experience that cultivates loyalty and increases upsell offers.

Image of a man sitting on the ground with a laptop encircle by images indicating growth metrics, sales, projections. The image communicates that Ephanti leverages multiple data points so that you can report and leverage data for proactive engagements.

Identify and leverage New Revenue Streams Effortlessly

Monetize unsold Inventory

Sell more upgrades, optimize inventory, reduce freebies and automatically offer room upgrades or experience packages at the spa or salon before your guests arrive. Integrate Ephanti with your existing CRM, BPM, social channels and payment providers to have a complete 360 degree view of the guest.

Incentivize Guests

Automatically offer your guests individualized incentives such as a discounted meal plan via a personalized promotion. Seamless integration with existing systems ensures that you can send offers, update hotel inventories and capture upgrade fees quickly and easily. In the event there is no availability, the guest can be notified immediately and offered an alternative.

Expand Partnerships

Co-market and co-sell with local partners.  Based on guest profiles you are able to offer promotions and discounts to entice guests to book local restaurants, buy tickets to shows, reserve transportation and more. 
Experience Ephanti

Redefine The Traditional Travel Experience

Provide a True Omnichannel Experience

Our app-less app enables you to send reminders, custom offers, travel tips, surveys and more without the guest having to download another app. Send service orders and automate internal workflows triggered by the guest’s requests. Communicate with your guests using their preferred existing channels including WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more.

Engage At Your Customer's Convenience

Provide relevant offers and experiences throughout the guests’ journey. Leverage guest preferences, activity and existing inventory to create personalized offers for additional-on experiences, including dining reservations, spa treatments, entertainment and more. Guests can quickly and easily respond to offers or reminders and complete their purchase – when they want and without interacting with guest services via their preferred channel and language.

Develop Brand Evangelists

A happy guest is the best advocate for your brand.  Make it easy for guests to leave comments and recommendations in the moment by connecting Ephanti to social channels including Yelp, Google, Facebook, Tripadvisor and more.
Experience Ephanti
A suitcase with an ipad on top and multiple different icons coming out of the screen including X, Facebook, What'sApp, Slack, LinkedIn and more. The image is meant to communicate that you can engage with guests on their channel of choice, not your preferred channel.
A concierge holding an ipad with different iconic images circling above including a taxi, spa, dining, billing, service. The image communicates that Ephanti solution is your concierge to electronically handle all of your requests while you are on property.

Provide A Digital Concierge

Deliver VIP-level Contactless interaction

Give your guests the option to have contactless interaction while still delivering highly-personalized service.  Interact with your guests on their preferred channel before, during and after their journey.

Humanize the digital Engagement

Guests can provide feedback, get information and ask questions 24/7 through MEVA chat concierge. Enable guests to self-serve with automated processes and AI-driven responses. When guests want to interact with a team member, Ephanti seamlessly transitions the conversation to an agent without losing the prior dialog. Ensure all requests are handled quickly by leveraging AI-driven escalation and message alerts.

Leverage Insights To Increase Satisfaction

Gathering guest feedback is essential but having the ability to act on the feedback fast is even more crucial. Touching base with guests throughout their trip rather than at the end ensures that you can respond to their needs in the moment and provide a higher level of service immediately. Understand and act on guest sentiments from conversations and engagements. 

Experience Ephanti

Ephanti Conversational Engagement Benefits

OmniChannel Communication

Our App-less app enables you to engage with customers on their channel(s) of choice: WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more. Nothing new to download for your customers.

Universal Inbox

Manage all interactions in one single view; from email, chat, social and community apps.

Multi-lingual Support

Communicate in the customers’ preferred languages, enabled by a powerful realtime AI translation engine.

Campaign Management

Personalize landing pages, emails, social posts and chats with information and offers based on the customer’s needs and interests. The next-generation extensible profile provides a detailed view of the customer journey.

Automated Workflows

Create triggered interactions based on data and customer activity.

Analytics

Access real-time customer insights on engagement KPIs. Customizable dashboards and metrics to help identify opportunities and minimize churn.

Payment Gateway Agnostic

Supports multiple payment options: Integrate with existing payment gateway(s) or choose from Ephanti’s options including Stripe and PayPal.

Integrations

Quickly connect Ephanti with existing CRM, BPM, social channels and payment providers to have a complete 360 degree view of the customer’s journey.

AI

Leverage the power of LLMs and generative AI to interpret how customers are engaging with you, create conversational flow, instantly translate discussions and much more. (inflow)

Universal Launchpad

Initiate all conversations from one single UI. Create templates, landing pages, emails, social posts and more.

Virtual Assistant

MEVA (My Ephanti Virtual Assistant) helps draft communications, tailor SEO, create templates, summarize communications, provide knowledge sources and much more.

Social Management

Monitor and respond to social media responses through one unified application.

Experience Ephanti