Our Hospitality Conversational Engagement solution creates a 5-Star Guest Experience that cultivates loyalty and increases upsell offers.
Identify and leverage New Revenue Streams Effortlessly
Monetize unsold Inventory
Incentivize Guests
Expand Partnerships
Redefine The Traditional Travel Experience
Provide a True Omnichannel Experience
Our app-less app enables you to send reminders, custom offers, travel tips, surveys and more without the guest having to download another app. Send service orders and automate internal workflows triggered by the guest’s requests. Communicate with your guests using their preferred existing channels including WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more.
Engage At Your Customer's Convenience
Develop Brand Evangelists
Provide A Digital Concierge
Deliver VIP-level Contactless interaction
Give your guests the option to have contactless interaction while still delivering highly-personalized service. Interact with your guests on their preferred channel before, during and after their journey.
Humanize the digital Engagement
Guests can provide feedback, get information and ask questions 24/7 through MEVA chat concierge. Enable guests to self-serve with automated processes and AI-driven responses. When guests want to interact with a team member, Ephanti seamlessly transitions the conversation to an agent without losing the prior dialog. Ensure all requests are handled quickly by leveraging AI-driven escalation and message alerts.
Leverage Insights To Increase Satisfaction
Gathering guest feedback is essential but having the ability to act on the feedback fast is even more crucial. Touching base with guests throughout their trip rather than at the end ensures that you can respond to their needs in the moment and provide a higher level of service immediately. Understand and act on guest sentiments from conversations and engagements.Â
Ephanti Conversational Engagement Benefits
OmniChannel Communication
Our App-less app enables you to engage with customers on their channel(s) of choice: WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more. Nothing new to download for your customers.
Universal Inbox
Manage all interactions in one single view; from email, chat, social and community apps.
Multi-lingual Support
Communicate in the customers’ preferred languages, enabled by a powerful realtime AI translation engine.
Campaign Management
Personalize landing pages, emails, social posts and chats with information and offers based on the customer’s needs and interests. The next-generation extensible profile provides a detailed view of the customer journey.
Automated Workflows
Create triggered interactions based on data and customer activity.
Analytics
Access real-time customer insights on engagement KPIs. Customizable dashboards and metrics to help identify opportunities and minimize churn.
Payment Gateway Agnostic
Supports multiple payment options: Integrate with existing payment gateway(s) or choose from Ephanti’s options including Stripe and PayPal.
Integrations
Quickly connect Ephanti with existing CRM, BPM, social channels and payment providers to have a complete 360 degree view of the customer’s journey.
AI
Leverage the power of LLMs and generative AI to interpret how customers are engaging with you, create conversational flow, instantly translate discussions and much more. (inflow)
Universal Launchpad
Initiate all conversations from one single UI. Create templates, landing pages, emails, social posts and more.
Virtual Assistant
MEVA (My Ephanti Virtual Assistant) helps draft communications, tailor SEO, create templates, summarize communications, provide knowledge sources and much more.
Social Management
Monitor and respond to social media responses through one unified application.