Talk with your
 customers... prospects... guests... donors... buyers... patients...
not at them

Experience Ephanti
A woman looking at a mobile phone with various icons circling overhead including X, LinkedIN, What'sApp, Facebook and more. Image communicates that using Ephanti you can provide a customer engagement and conversational AI solution on the channel or channels of choice for your customers.

Our Conversational Engagement Platform removes barriers to building and amplifying relationships

Experience Ephanti
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Make Every Engagement Count

  • Deliver a true connected journey by engaging with contacts where and when they want.
  • Ensure asynchronous and/or live conversation across all digital channels with our bi-directional and cross-lingual conversation engine.
  • Share relevant information and offers at the right time in their journey.
  • Enable self-service convenience powered by conversational AI.
Experience Ephanti

It's not MarTech... It's CXTech

  • Empower all stakeholders from marketing, sales, customer support, and customer success with customer insights.
  • Access an easy-to-use interface to leverage insights into actionable communications.
  • Give your teams the ability to quickly and easily enhance interactions, enrich communications, and expand relationships.
  • Ensure your customers have a frictionless and engaging end-to-end experience.
Experience Ephanti

Engage your customers

0%
Decrease

Agent call volume and handling time

0%
Increase

Unified Customer Engagement

0%
Increase

CSAT

0%
Faster

Business Process Automation

Ephanti Conversational Engagement Platform Benefits

OmniChannel Communication

Our App-less app enables you to engage with customers on their channel(s) of choice: WhatsApp, Facebook, Instagram, Twitter, LinkedIn, SMS and more. Nothing new to download for your customers.

Universal Inbox

Manage all interactions in one single view; from email, chat, social and community apps.

Multi-lingual Support

Communicate in the customers’ preferred languages, enabled by a powerful realtime AI translation engine.

Campaign Management

Personalize landing pages, emails, social posts and chats with information and offers based on the customer’s needs and interests. The next-generation extensible profile provides a detailed view of the customer journey.

Automated Workflows

Create triggered interactions based on data and customer activity.

Analytics

Access real-time customer insights on engagement KPIs. Customizable dashboards and metrics to help identify opportunities and minimize churn.

Payment Gateway Agnostic

Supports multiple payment options: Integrate with existing payment gateway(s) or choose from Ephanti’s options including Stripe and PayPal.

Integrations

Quickly connect Ephanti with existing CRM, BPM, social channels and payment providers to have a complete 360 degree view of the customer’s journey.

AI

Leverage the power of LLMs and generative AI to interpret how customers are engaging with you, create conversational flow, instantly translate discussions and much more. (inflow)

Universal Launchpad

Initiate all conversations from one single UI. Create templates, landing pages, emails, social posts and more.

Virtual Assistant

MEVA (My Ephanti Virtual Assistant) helps draft communications, tailor SEO, create templates, summarize communications, provide knowledge sources and much more.

Social Management

Monitor and respond to social media responses through one unified application.

Experience Ephanti

Our Partners Include The World's Leading Product-Led Companies

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