Smarter conversations.
More conversions.
More conversions.
Shoppers expect answers in seconds. Ephanti meets them there — on any channel, at any time.
Problem We Solve
Shoppers want instant, connected experiences
Today’s customers start on one channel and finish on another. They expect answers in the moment, not hours later. If they can’t find a product, get sizing help, or check order status fast — they bounce. Distractions are everywhere. So are your competitors.
Retail teams are falling behind
Inside most brands, the experience is stitched together. Agents juggle tickets, platforms, and tabs — without context or automation. Simple questions go unanswered. Carts get abandoned. And the chance to build loyalty disappears, one frustrated shopper at a time.
Ephanti Fix for Conversations That Convert
Make product discovery feel natural
Before a shopper adds anything to their cart, they’re browsing, comparing, and asking questions. Ephanti shows up early with answers that spark interest across chat, SMS, and messaging apps.
- Guide product discovery naturally Shoppers can browse, ask about fit or features, and get instant guidance toward what fits.
- Make search feel like a conversation Whether it’s “Do you have this in my size?” or “What’s new in-store?”, answers are fast, friendly, and relevant.
- Connect in-store and online journeys Shoppers can start online and finish in-store — or vice versa — without repeating themselves.
Move shoppers from ‘maybe’ to ‘yes’
When customers have questions mid-shop, they won’t wait. Ephanti engages instantly, clearing doubts and keeping up the energy all the way to purchase.
- Step in before they drop off MEVA steps in proactively, resolving hesitation and pushing past the pause.
- Engage shoppers wherever they are Online, on WhatsApp, or in-store, make every touchpoint feel personal and consistent.
- Personalize every step of the journey From product suggestions to delivery expectations, every interaction reflects real behavior and intent.
Keep customers coming back for more
The sale is just the start of the story. Ephanti powers post-purchase engagement, following up, resolving issues, and turning one-time buyers into loyal customers. Your brand will always stay top of mind.
- Stay in touch where it matters Share updates, restocks, and offers through WhatsApp, SMS, or chat — not just crowded inboxes.
- Deliver peace of mind, instantly Track orders, verify accounts, and resolve issues without slow handoffs or repeat questions.
- Drive repeat purchases with personalized outreach Surface relevant products, prompt reorders, and create repeat experiences that feel curated.
Supporting Resources
Unified Commerce: Bridging Digital and In-Store Shopping with AI
Learn More About Ephanti Retail & E-Commerce Solutions
1. Can Ephanti reduce cart abandonment during peak traffic hours?
2. How does Ephanti support both digital and in-store shopping experiences?
3. Can Ephanti integrate with platforms like Shopify or BigCommerce?
4. What kinds of questions can MEVA handle for retailers?
5. How does Ephanti keep post-purchase engagement going?
Don’t let great shoppers slip away
You’ve done the hard part — they found you.
Let Ephanti keep the conversation going and the cart moving.
