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Your Challenges Are Real

Service expectations are higher than ever — and teams are stretched thin.

Guests want fast answers, flexible booking, and personalized experiences across their favorite apps. But most staff juggle phone calls, emails, texts, and in-person requests without context or coordination. That’s how upgrades go unoffered, towels get forgotten, and feedback never turns into follow-up.

You’re missing revenue moments
— and relationship moments.

Opportunities to delight and upsell guests are everywhere — if you can spot them in time. But with disconnected tools and overwhelmed teams, it’s tough to act fast. Guests bounce between channels, repeat themselves, and move on — while your team works harder, not smarter.

Ephanti Fix for Hospitality Industry

Supporting Resources

Guide

Unified Commerce: Bridging Digital and In-Store Shopping with AI

Retail has changed. Shoppers no longer think in terms of online or offline—they expect to browse on their phones, visit stores
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The Complete Guide to AI-Powered Omnichannel Customer Engagement with Ephanti

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Customers Don’t Want to “Search.” They Want to Discover

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Revolutionize Product Discovery with Ephanti’s Omnichannel AI

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FAQ for Hospitality & Travel

1. Can Ephanti handle our peak season booking volumes?
MEVA is built to scale. Whether it's holiday rush or a sold-out event, Ephanti can manage thousands of guest conversations in parallel, ensuring quick, personalized responses without overwhelming your team.
Ephanti connects seamlessly with PMS platforms like Opera, Amadeus, Sabre, and more. Using robust APIs, it syncs guest data in real time — so your team always has the full picture without toggling between systems.
MEVA handles common guest requests like room service, spa bookings, amenity upgrades, wake-up calls, and more. For complex needs, it escalates to your team — ensuring every guest gets what they need, when they need it.
Absolutely. MEVA adapts to your unique brand tone — whether you're boutique-luxury or playful-resort — ensuring every message reflects your identity and makes guests feel right at home.
MEVA supports real-time translation in 70+ languages. Guests can message in their native tongue, and your team will see it in theirs — with full context preserved for natural, clear conversations.
Yes. Independent properties use Ephanti to streamline operations, while large chains use it to deliver consistent service across multiple locations — with flexibility to customize by brand or region.
Most hospitality teams see measurable improvements in guest satisfaction and response time within the first month. On average, full ROI is achieved within 3–6 months through operational efficiency and increased upsell revenue.
Yes. Ephanti manages group communications for weddings, conferences, and corporate events — coordinating itineraries, special requests, and guest communications with ease and clarity.
Ephanti is SOC 2 Type II certified, fully GDPR compliant, and uses enterprise-grade encryption. Your guest data is secure, private, and always under your control.

Let’s Make Every Stay Exceptional

You’ve built an experience guests won’t forget.
Let Ephanti help you extend that magic across every conversation
— before, during, and after their stay.

Book a Demo Talk to a Hospitality Expert