AI-Native
Complete Customer Engagement Platform
Complete Customer Engagement Platform
Unify marketing, sales, and support conversations across every channel with intelligent automation that helps enterprise teams scale without complexity.
What Makes The Ephanti Platform Different
Experience the power of true AI-native architecture, designed to scale with your enterprise without adding complexity. Unlike retrofitted solutions, Ephanti Platform is built with AI at its core. Every feature is designed to unify teams, simplify workflows, and help you deliver better outcomes faster across every customer touchpoint.
AI native from the ground up
Ephanti was built with conversational AI at the core. Every feature, from routing to content generation to analytics, runs on intelligent automation from day one.
Enterprise grade capabilities, startup simple deployment
Get advanced features like multi-brand management, approval workflows, and compliance controls without a long implementation cycle. Ephanti gets up and running fast with the power to scale as you grow.
Unified customer intelligence engine
All your customer data in one place. Marketing, sales, and support interactions feed into a shared profile that powers behavioral insights, predictive scoring, and smarter decisions.
Platform agnostic integration framework
Ephanti plays well with others. Our intelligent API framework connects with your existing systems, adapts to your data structures, and avoids costly custom builds.
What the Ephanti Platform can do
Discover the five integrated, AI-powered engines that drive complete
customer engagement from acquisition to advocacy.
Universal Conversation Engine
Omnichannel inbox and routing with unified conversation management across 30+ channels. MEVA handles intelligent agent routing, preserves context, and automates escalation workflows so customers get a consistent experience no matter how they reach out.
MEVA AI Engine
Your dedicated virtual team for enterprise tasks. Deploy specialized AI agents for content creation, lead qualification, customer support, and revenue intelligence. Each agent shares unified customer context and learns continuously from every interaction.
Campaign Orchestration Engine
Cross-channel marketing automation that lets you design, launch, and optimize campaigns across email, SMS, social, and messaging apps. AI powers content creation, timing suggestions, and performance attribution at scale.
Revenue Intelligence Engine
Predictive analytics and attribution to track customer journey progression. Use AI to surface high-value leads, score behavior patterns, and attribute revenue across touchpoints with real-time dashboards.
Integration and Workflow Engine
Smart system orchestration with prebuilt connectors and workflow automation. Ephanti connects your CRM, helpdesk, marketing stack, and business systems to eliminate manual work and sync data in real time.
Technical Platform Features
Enterprise-grade performance, built-in security, and a flexible architecture that
fits right into your existing environment.
Core platform infrastructure
- Multi-tenant architecture with isolated data environments and shared efficiencies
- RESTful API framework with full access for integrations and automation
- Real-time data sync for bi-directional updates across your systems
- Scalable cloud infrastructure with dynamic auto-scaling to meet demand
Security and Compliance
- SOC 2 Type I certified with third-party validated controls
- Enterprise SSO integration with SAML, LDAP, and OAuth support
- Granular permission controls at the department and function level
- End-to-end encryption in transit and at rest with enterprise key management
AI and Analytics Capabilities
- Natural language processing with sentiment and intent recognition across 70+ languages
- Predictive lead scoring powered by machine learning models
- Content intelligence for generation, optimization, and performance prediction
- Behavioral analytics to track journeys and recommend engagement strategies
Integration and Deployment
- Immediate platform integration with popular CRM, ERP, and support systems
- Intelligent API framework that adapts to your tech stack and data models
- Cloud-native deployment for enterprise performance and reliability
- Multi-environment support across dev, staging, and production with consistent configs
Platform Resources
Blog
Imagine a world where your customers can have natural, engaging conversations...
Transform Your Enterprise Customer Engagement
Discover how the Ephanti platform helps modern teams connect every conversation, unify every workflow, and scale without complexity. Schedule a technical demo or start your trial today.
