Fewer Tickets.
Faster Responses.
Faster Responses.
MEVA is your support team’s best friend (AI assistant). It responds instantly, routes requests with context, and gives agents the tools to focus on complex issues and customer care, not repetitive tickets.
Too Many Channels.
Not Enough Hours.
Every request feels urgent. Customers reach out through email, chat, social, and phone. Your team scrambles between tools, loses context, and falls behind. Simple questions eat up time that should go to complex issues.
Agents feel overwhelmed. Customers feel the lag. It’s not about effort. It’s about a system that isn’t working.
The Ephanti Advantage for
Customer Service & Support Teams
Your team needs fewer tickets, faster routing, and the right tools to stay focused. MEVA automates the repetitive work and helps agents handle more volume with less stress and more impact.
Smart automation
MEVA handles common questions instantly, across every channel and in any language. It analyzes intent, reviews history, and routes requests to the right agent automatically. Tickets are prioritized by urgency, customer tier, and agent skill, so nothing falls through the cracks. Ephanti reduces response times and lifts the burden of repetitive tasks so your team can focus where it counts.
Agent assist and empowerment
Agents get real-time help with AI-drafted replies, smart suggestions, and conversation summaries. When things get complex, MEVA creates a shared space with the right teammates, customer context, and solution docs already in place. Ephanti gives agents the confidence and tools to move faster and solve harder problems without losing their edge.
Unified, multilingual conversations
Every customer interaction from email, chat, SMS, and social flows into a single workspace with full history and context. Customers can reach out in any language and get real-time help, while agents respond in their native tongue without delay or confusion. Ephanti helps teams deliver seamless, consistent support across every channel and time zone.
Smarter self-service and continuous learning
MEVA guides customers to the right answers with interactive self-service flows and brings in agents only when needed. It also learns from every resolution, flags knowledge gaps, and keeps help docs up to date automatically. Ephanti turns every conversation into a learning moment that improves both customer experience and team efficiency.
Streamlining Your Support Workflow:
How MEVA Delivers Instant Clarity
Your team doesn’t need another system to monitor. You need fewer fires to fight. MEVA works quietly in the background, handling requests, triaging issues, and supporting agents in real time so your team can stay focused on what truly needs a human touch.
Your MEVA Workflow
A customer request comes in through email, chat, WhatsApp, or social
MEVA analyzes the message for intent, urgency, and customer history
It auto-resolves common issues or routes complex ones to the right agent with full context
Agents receive smart reply suggestions, knowledge articles, and next-best actions
CRM records, tickets, and follow-up tasks update automatically in the background
Ready to Fix Support Chaos?
See how MEVA handles real-world ticket volume, reduces team overload, and brings calm to even the busiest support environments. Or let’s talk about what’s slowing your team down today.
