From Onboarding to Advocacy.
Powered by AI.
Powered by AI.
MEVA helps your Customer Success team guide onboarding, introduce features at the right moment, and build stronger relationships. It automates the routine so your team can focus on growth, retention, and advocacy.
When Customers Drift,
CS Teams Feel the Strain.
New customers start strong but lose momentum during onboarding. Feature announcements get ignored. Follow-ups happen too late or not at all.
Your team juggles onboarding calls, check-ins, renewal prep, and expansion plans. But customers still slip through the cracks.
The result is slower time-to-value, missed product adoption, and renewals that feel rushed instead of earned.
The Ephanti Advantage for Customer Success Teams
Your customers expect consistent, personalized experiences. MEVA makes it possible by guiding every moment of the journey, from onboarding to advocacy, with timely, intelligent, and automated support that keeps your team focused on relationships, not reminders.
Onboarding That Sticks
MEVA creates role-based welcome journeys, tracks progress, and nudges stalled users. It supports integration setup and celebrates milestones, resulting in faster time to value with less follow-up.
Feature Introductions That Feel Timely
MEVA surfaces the right features at the right time based on usage maturity. It delivers tutorials through preferred channels and tracks adoption success so your product gets used more with less training overhead.
Health Checks That Prevent Problems
MEVA monitors sentiment, flags early risk, and alerts your team when something feels off. It documents wins and keeps stakeholders visible, making it easier to catch issues before they become problems.
Renewals That Feel Inevitable
MEVA nurtures relationships all year, tracks success metrics, and flags upsell or expansion opportunities. It supports reference collection and ROI storytelling so renewals feel natural, not last-minute.
Every Touchpoint, Perfectly Timed.
Your customers need consistent, personalized attention, but your team can't be everywhere at once. MEVA handles the predictive choreography, knowing when to nurture, when to celebrate, when to deliver critical insights, and when to bring you in for the high-value relationship moments that matter.
The MEVA Workflow
A new customer signs up
MEVA launches a role-specific onboarding journey with milestone tracking
As usage grows, MEVA introduces features based on maturity and behavior
Sentiment and engagement signals are monitored continuously
If risk is detected, your team is alerted with context and next steps
Throughout the year, MEVA supports ROI storytelling, reference workflows, and renewal prep
Growth signals are flagged and surfaced with personalized expansion recommendations
Ready to Automate Success
Without Losing the Human Touch?
See how MEVA helps CS teams scale personalized journeys, reduce churn risk, and turn everyday moments into long-term growth. Let’s explore what that could look like for your customers.
