Make Customer Support
Your Competitive Edge
Your Competitive Edge
Unify every conversation, every action, and every insight on one AI-powered support platform built for modern teams.
Why Ephanti Support
Ephanti Support brings together conversations, context, and collaboration into one intelligent platform. Built from the ground up with conversational AI at its core, Ephanti empowers AI agents with proactive insights, contextual next-best actions, and real-time support from internal experts. Result? Every customer interaction feels effortless and personalized.
AI at the Core, Not an Afterthought
Ephanti was built from the ground up with MEVA AI embedded at the platform level — not tacked on. That means every interaction, from routing to resolution, leverages intelligent automation out of the box. Unlike rigid, rule-based systems, Ephanti’s AI seamlessly adapts to your workflows and customer behaviors to boost first-contact resolution and reduce misroutes by up to 40%.
One Platform. Zero Silos.
Say goodbye to tool sprawl. Ephanti unifies voice, chat, email, social, automation, knowledge, and analytics into a single platform, with enterprise-grade security and compliance built in. Agents work from one dashboard with complete customer context, while IT teams manage fewer systems with more confidence.
Built to Scale With You
From a few agents to thousands, Ephanti supports global teams with role-based access, multi-brand flexibility, and performance that holds strong under volume. Whether you’re onboarding new regions or handling millions of interactions, the architecture scales seamlessly, without compromising speed, context, or control.
Smarter Agents. Better Service.
Agents can work from anywhere, access everything they need instantly, and collaborate in real time with internal experts — no toggling or handoffs. MEVA keeps a complete record of every interaction and flags sentiment shifts early, so teams can respond proactively and deliver consistently excellent support.
Speed Up Resolutions and Scale With Confidence
Unify every support channel, streamline your workflows, and empower agents with real-time AI
— all on a single platform built for performance at scale.
Unified Intelligence Hub
Bring all your customer conversations into one view — voice, email, chat, social, and messaging. Agents get complete context, AI-powered insights, and next-best actions from a single, intelligent interface. No more dashboard juggling or fragmented tools.
Enterprise Automation Engine
Automate more than just the basics. Ephanti’s advanced workflow builder handles predictive ticket routing, sentiment-triggered escalation, and dynamic SLA management — no custom dev required. Built to scale, adapt, and drive outcomes.
MEVA AI Assistant Platform
More than a chatbot, MEVA is a deeply embedded AI platform that supports both agents and customers. It delivers real-time coaching, automates replies, retrieves knowledge, and gets smarter with every interaction.
Omnichannel Voice Integration
Unify digital and voice support in one platform. Ephanti handles call routing, recording, analytics, and reporting natively — right alongside your chat, email, and messaging channels. No third-party phone system needed.
Self-Service Intelligence Platform: Empowering Customers with
Advanced AI
Empower customers with AI that actually resolves. Our conversational engine handles complex requests and escalates to agents with full context when needed — learning from every success to continually improve.
Supporting Resources
Unified Commerce: Bridging Digital and In-Store Shopping with AI
Ready To Rethink Customer Support?
Whether you’re modernizing your contact center or scaling a support team from scratch,
Ephanti gives you the AI-driven foundation to do it better, faster, and smarter.
