Smarter conversations.
Stronger relationships across the supply chain.
Stronger relationships across the supply chain.
Manufacturers sit at the center of complex operations. Ephanti keeps you connected on both sides — suppliers and customers — with real-time, proactive communication that keeps orders moving, invoices flowing, and relationships strong.
What’s Holding Manufacturers Back
Your communication gaps are
costing you.
In manufacturing, timing is everything. But when supplier emails go unanswered or customer updates fall through the cracks, production stalls and trust takes a hit. Most teams are still juggling spreadsheets, siloed tools, and manual follow-ups — and that’s not just inefficient, it’s expensive.
Rising complexity. Rising expectations. Same old tools.
Supply chains move faster, demand more, and leave no room for delay. Customers want real-time updates. Trading partners expect coordination without friction. But without intelligent communication across order-to-cash and procure-to-pay, teams stay reactive, and scaling becomes a struggle.
The Ephanti Fix for Relevant conversations across the supply chain
Keep buyers informed, satisfied, and coming back
Before and after a sale, customers expect timely updates and fast answers. Ephanti gives your team the tools to deliver just that, without digging through spreadsheets or toggling tabs.
- Guide product inquiries in real time
Customers can ask about specifications, inventory, and lead times across email, chat, or WhatsApp — and get answers instantly, powered by MEVA. - Keep orders moving without the guesswork
Share proactive shipping updates, delivery status, and changes in production — all without reps managing every message manually. - Track and respond with context
No matter the channel, Ephanti keeps a full conversation history. That means faster resolutions, fewer escalations, and stronger long-term relationships.
Make every handoff count — from PO to delivery
Staying in sync with suppliers shouldn’t require a paper trail. Ephanti keeps communication flowing and everyone aligned, even when orders shift or timelines change.
- Respond to RFQs without delays
MEVA captures, formats, and routes supplier quotes and inquiries to the right team members — while answering routine questions instantly. - Share updates before they’re asked for
Notify suppliers of demand shifts, design changes, or scheduling updates automatically — with accurate data pulled directly from your ERP. - Maintain transparency, build trust
Ephanti preserves the entire conversation history across channels, helping you hold partners accountable and build stronger supplier relationships.
Equip every department with real-time visibility
Your internal teams need context, not chaos. Ephanti gives sales, service, operations, and support access to the same live data — all in one place.
- Break down silos across departments
Whether it’s a production update or an urgent customer request, everyone sees the same conversation thread, with zero duplication or delays. - Take the pressure off customer service
MEVA handles routine questions instantly, pulls in the right human when needed, and automates ticketing behind the scenes so your reps can focus on solving complex issues and building stronger relationships. - Trigger action across systems automatically
Order change? Customer escalated? MEVA can trigger workflows in your CRM, helpdesk, or ERP, reducing manual work and missed steps. - Catch risks before they become problems
Monitor sentiment, spot repeat issues, and flag potential delays early, so teams can act before small gaps become big disruptions.
Supporting Resources
Unified Commerce: Bridging Digital and In-Store Shopping with AI
FAQ for Manufacturing Solutions
1. How quickly can we see improvements in customer response times?
2. Does Ephanti integrate with our existing ERP and CRM systems?
3. How does MEVA handle technical product questions?
4. Can Ephanti help during supply chain disruptions?
5. How does real-time sentiment analysis actually work?
6. Can we automate compliance and quality updates?
7. Is our customer data secure with Ephanti?
8. What if our team isn’t tech-savvy?
9. Can customers still use their preferred channels?
10. Can we test Ephanti with just one customer group?
11. How does Ephanti handle complex, custom manufacturing orders?
12. What does it cost to implement Ephanti?
Don’t Let Miscommunication Slow You Down
You’ve built the products that keep the world moving.
Let Ephanti power the conversations that keep your supply chain running
— and your customers coming back.
